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Problem accessing Tees.ac.uk (Teesside university)

jimfin
Newbie
Posts: 5
Registered: 10-10-2012

Problem accessing Tees.ac.uk (Teesside university)

Firstly apologies if this is the wrong area but I could do with some advice and/or feedback.
At the moment I am unable to access the site Tees.ac.uk from home using a laptop and wireless router.
I have no problem acessing this from any other network, using the same laptop, from many locations, all over Europe over the last few weeks.
My next door neighbour also uses Plus Net as his IPS and has no problem acessing the site.
Plus Net have investigated but can find no fault/problem - all their tests connect OK.
tracert bounces off the university firewall OK and they say they cannot see any reason why I cannot access the site.
I have changed my router and tried using fixed DNS servers at both plus net and Google as an alternative to the ISP automatically provided.
As my son has started a masters degree course there, we really need to get this resolved as access via proxy servers is far from ideal.
I really have 2 questions for you -
1) Any suggestions of other potential solutions.
2) Just curious - anyone else got this problem?
Thanks for your time.
jim
19 REPLIES
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Re: Problem accessing Tees.ac.uk (Teesside university)

I can't get to it either and using http://www.downforeveryoneorjustme.com/Tees.ac.uk suggests it's up.
traceroute is:

traceroute: Warning: tees.ac.uk has multiple addresses; using 152.105.54.0
traceroute to tees.ac.uk (152.105.54.0), 64 hops max, 52 byte packets
1  192.168.1.254 (192.168.1.254)  962.392 ms  0.792 ms  0.665 ms
2  lo0-central10.ptw-ag01.plus.net (195.166.128.195)  17.342 ms  20.480 ms  45.300 ms
3  link11-central10.ptw-gw01.plus.net (84.93.248.20)  16.952 ms  16.630 ms  16.772 ms
4  xe-0-2-0.ptw-cr01.plus.net (212.159.1.16)  17.158 ms  16.547 ms  16.755 ms
5  ae2.ptw-cr02.plus.net (195.166.129.5)  17.279 ms  16.898 ms  17.045 ms
6  linx-gw2.ja.net (195.66.236.15)  16.628 ms  17.455 ms *
7  ae1.lond-sbr3.ja.net (146.97.35.173)  20.125 ms  33.852 ms  16.366 ms
8  ae13.read-sbr1.ja.net (146.97.33.145)  33.292 ms  18.440 ms  18.578 ms
9  as3.warr-sbr1.ja.net (146.97.33.90)  84.768 ms  22.054 ms  22.176 ms
10  ae14.glas-sbr1.ja.net (146.97.33.122)  26.483 ms  27.498 ms  27.455 ms
11  norman.glas-sbr1.ja.net (146.97.40.106)  31.089 ms  34.957 ms  46.961 ms
12  cl-pop-ten-4-1.iv.norman.net.uk (194.81.4.78)  32.677 ms *  38.891 ms
13  sun-rtr2-ten-1-2.norman.ja.net (194.81.4.225)  45.277 ms  36.584 ms  38.632 ms
14  sun-rtr1-ten-1-2.norman.ja.net (194.81.4.229)  37.524 ms  32.831 ms  32.137 ms
15  tees-rtr1-ten-1-2.norman.ja.net (194.81.4.233)  36.873 ms  32.382 ms  33.077 ms
16  tees-site1.iv.norman.net.uk (194.81.6.14)  36.429 ms  32.349 ms  32.139 ms
17  * * *

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taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: Problem accessing Tees.ac.uk (Teesside university)

Quote from: jimfin

At the moment I am unable to access the site Tees.ac.uk from home using a laptop and wireless router.

I just tried the site and the inital first loading of the site did take a while, subsquent pages were normal loading times
Quote
tracert bounces off the university firewall OK and they say they cannot see any reason why I cannot access the site.

What do you mean bounces off the uni firewall ok. From the tracert i did it just timed out which could be a firewall blocking further hops being shown or it did actually just time out.
Quote
Tracing route to tees.ac.uk [152.105.54.0]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    32 ms    31 ms    31 ms  lo0-central10.ptw-ag03.plus.net [195.166.128.197]
  3    31 ms    30 ms    30 ms  link3-central10.ptw-gw01.plus.net [84.93.248.68]
  4  153 ms    64 ms    31 ms  xe-7-2-0.ptw-cr01.plus.net [212.159.1.20]
  5    30 ms    29 ms    44 ms  ae2.ptw-cr02.plus.net [195.166.129.5]
  6  121 ms    29 ms    30 ms  linx-gw2.ja.net [195.66.236.15]
  7    30 ms    30 ms    29 ms  ae1.lond-sbr3.ja.net [146.97.35.173]
  8    32 ms    31 ms    31 ms  ae13.read-sbr1.ja.net [146.97.33.145]
  9    35 ms    34 ms  118 ms  as3.warr-sbr1.ja.net [146.97.33.90]
10    39 ms    40 ms    40 ms  ae14.glas-sbr1.ja.net [146.97.33.122]
11    44 ms    44 ms    45 ms  norman.glas-sbr1.ja.net [146.97.40.106]
12    46 ms    45 ms    46 ms  cl-pop-ten-4-2.iv.norman.net.uk [194.81.4.6]
13    46 ms    45 ms    46 ms  sun-rtr2-ten-1-2.norman.ja.net [194.81.4.225]
14    46 ms    47 ms    46 ms  sun-rtr1-ten-1-2.norman.ja.net [194.81.4.229]
15    46 ms    45 ms    46 ms  tees-rtr1-ten-1-2.norman.ja.net [194.81.4.233]
16    45 ms    45 ms    45 ms  tees-site1.iv.norman.net.uk [194.81.6.14]
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *

Moderator
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Re: Problem accessing Tees.ac.uk (Teesside university)

http://www.tees.ac.uk/ is working ok.

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taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: Problem accessing Tees.ac.uk (Teesside university)

Im suspecting internal probs at the uni than anything else. Glad others are starting to see it ok
dick:quote
jimfin
Newbie
Posts: 5
Registered: 10-10-2012

Re: Problem accessing Tees.ac.uk (Teesside university)

tracert from others is exactly as I get it as well.
If I disconnect from my router and use a 3mobile dongle in the laptop, I can connect no problem.
So - why on earth can I not acess it via plus netHuh?Huh
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: Problem accessing Tees.ac.uk (Teesside university)

try
type cmd in the start menu, and then type the command below.
ipconfig /flushdns

Ooo a Question, what browser are you using and have you tried another one Smiley ?
Community Veteran
Posts: 4,862
Thanks: 126
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Registered: 14-07-2009

Re: Problem accessing Tees.ac.uk (Teesside university)

While you are about it, try ipconfig /all to confirm that your DNS server is what you think it is.
jimfin
Newbie
Posts: 5
Registered: 10-10-2012

Re: Problem accessing Tees.ac.uk (Teesside university)

Thanks for your help folks,
Ip config has been flushed and currently using Google public DNS - 8.8.8.8 and  8.8.4.4
Browser is IE9 but had the same thought process, have tried firefox but result remains the same.
Jim
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Re: Problem accessing Tees.ac.uk (Teesside university)

I think it's a problem with tees.ac.uk, I'm now at work on a non-PN connection and can't get it.
Jim - have you tried www.tees.ac.uk instead of just tees.ac.uk as on both connections when it has a www. in front of it then it's working.
So it could be a DNS issue for tees.ac.uk but not www.tees.ac.uk

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taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: Problem accessing Tees.ac.uk (Teesside university)

dvorak is correct there is an issue with the dns file at the uni.
www.tees.ac.uk is configured properly
tees.ac.uk is not and taking longer or not at all loading .
Community Veteran
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Registered: 29-06-2010

Re: Problem accessing Tees.ac.uk (Teesside university)

Just worked OK for me - both with and without www. Using Plusnet's DNS.
Mayfly
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Re: Problem accessing Tees.ac.uk (Teesside university)

I just tried and I can't on tho' 'downforeveryone' tells me the site is up.
Stab in the dark here, Could it be related to a gateway?  I'm on gateway pcl-ag04 at the minute and there were issues with that gateway last week.
Community Veteran
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Registered: 29-06-2010

Re: Problem accessing Tees.ac.uk (Teesside university)

I'm on pcl-ag06.
Community Gaffer
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Re: Problem accessing Tees.ac.uk (Teesside university)

Quote from: Mayfly
Stab in the dark here, Could it be related to a gateway?  I'm on gateway pcl-ag04 at the minute and there were issues with that gateway last week.

Highly unlikely as it was having the same issues on a non-Plusnet connection as reported earlier in this thread.
BTW you're on PTN-AG04, not PCL (different data centre)
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff