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Problem accessing GoDaddy Hosted Websites

robbo100
Dabbler
Posts: 11
Registered: 01-03-2015

Problem accessing GoDaddy Hosted Websites

Hi all,
Is anyone else having problems reaching websites hosted by GoDaddy using their plusnet ISP ADSL/Fibre connection?
I have two sites hosted with them, and about 4 days ago, all access stopped! I can't administer my sites and I am worried that it is going to start impacting my business.  Cry
Can anyone reach www.piandbash.co.uk?
If I do a traceroute, I get the following:
Quote
Traceroute has started…
traceroute to piandbash.co.uk (184.168.47.225), 64 hops max, 72 byte packets
1  dsldevice (192.168.1.1)  24.860 ms  2.198 ms  1.339 ms
2  lo0-central10.ptn-ag01.plus.net (195.166.128.190)  22.685 ms  37.473 ms  17.927 ms
3  link-b-central10.ptn-gw02.plus.net (212.159.2.130)  12.576 ms  12.753 ms  12.423 ms
4  xe-5-2-0.ptw-cr02.plus.net (212.159.0.106)  12.798 ms  16.989 ms  13.335 ms
5  ae2.ptw-cr01.plus.net (195.166.129.4)  13.913 ms  15.102 ms  13.732 ms
6  195.66.225.28 (195.66.225.2Cool  20.258 ms  19.586 ms  20.193 ms
7  * * *

Thanks
Rob
29 REPLIES
Community Veteran
Posts: 1,613
Thanks: 22
Registered: 29-06-2010

Re: Problem accessing GoDaddy Hosted Websites

Quote from: robbo100
Can anyone reach www.piandbash.co.uk?

Works fine here.
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
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Registered: 11-01-2008

Re: Problem accessing GoDaddy Hosted Websites

all working ok here on a pn connection and via vpn.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Problem accessing GoDaddy Hosted Websites

I can't either
C:\Users\Jim>tracert www.piandbash.co.uk
Tracing route to piandbash.co.uk [184.168.47.225]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
 2    38 ms    40 ms    32 ms  lo0-central10.pcl-ag04.plus.net [195.166.128.185]
 3    33 ms    32 ms    34 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.172]
 4    34 ms    75 ms    35 ms  xe-0-2-0.pcl-cr01.plus.net [212.159.0.204]
 5    33 ms    57 ms    32 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
 6    40 ms    40 ms    40 ms  195.66.225.28
 7     *        *        *     Request timed out.
 8     *        *        *     Request timed out.
 9
Moderator
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Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Problem accessing GoDaddy Hosted Websites

i can get to it but traceroute is the same:
traceroute to piandbash.co.uk (184.168.47.225), 64 hops max, 52 byte packets
1  192.168.1.254 (192.168.1.254)  743.841 ms  7.595 ms  2.553 ms
2  lo0.11.central11.ptw-bng02.plus.net (195.166.130.204)  20.118 ms  18.782 ms  18.887 ms
3  irb.11.ptw-cr01.plus.net (84.93.249.17)  21.811 ms
    irb.11.ptw-cr02.plus.net (84.93.249.1Cool  20.443 ms  19.739 ms
4  ae2.ptw-cr01.plus.net (195.166.129.4)  17.916 ms  72.796 ms
    195.66.225.28 (195.66.225.2Cool  27.508 ms
5  195.66.225.28 (195.66.225.2Cool  26.852 ms  27.370 ms *
6  * * *
7  * *^C

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Problem accessing GoDaddy Hosted Websites

Are you both on 20CN?
Moderator
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Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Problem accessing GoDaddy Hosted Websites

i'm not.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

robbo100
Dabbler
Posts: 11
Registered: 01-03-2015

Re: Problem accessing GoDaddy Hosted Websites

I am on Fibre
robbo100
Dabbler
Posts: 11
Registered: 01-03-2015

Re: Problem accessing GoDaddy Hosted Websites

How about www.pinventor.co.uk?
Is that any better/worse?
Community Veteran
Posts: 380
Thanks: 6
Registered: 22-08-2007

Re: Problem accessing GoDaddy Hosted Websites

on plusnet 20CN here and I can get to the site, but get a different traceroute.
Quote
Tracing route to piandbash.co.uk [184.168.47.225]
over a maximum of 30 hops:
 1   100 ms    94 ms    99 ms  10.0.10.10
 2    50 ms    60 ms    50 ms  lo0-central10.ptn-ag01.plus.net [195.166.128.190
]
 3    50 ms    50 ms    51 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.12
8]
 4    50 ms    50 ms    49 ms  xe-5-2-0.ptw-cr01.plus.net [212.159.0.104]
 5    58 ms    57 ms    57 ms  195.66.225.28
 6     *        *        *     Request timed out.
 7   200 ms   200 ms   201 ms  ip-184-168-0-86.ip.secureserver.net [184.168.0.8
6]
 8   200 ms   200 ms   200 ms  te0-0-0-7.trmc0215-01.ars.mgmt.phx3.gdg [184.168
.0.85]
 9   205 ms   201 ms   202 ms  ip-97-74-255-129.ip.secureserver.net [97.74.255.
129]
10   199 ms   199 ms   199 ms  redirect-v225.secureserver.net [184.168.47.225]

Trace complete.
Superuser
Superuser
Posts: 9,660
Thanks: 1,064
Fixes: 59
Registered: 06-04-2007

Re: Problem accessing GoDaddy Hosted Websites

I'm on fibre and can get to the site. Tracert also works
C:\>tracert www.piandbash.co.uk
Tracing route to piandbash.co.uk [184.168.47.225]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  192.168.1.254
 2    26 ms    26 ms    27 ms  lo0-central10.ptn-ag03.plus.net [195.166.128.192]
 3    26 ms    28 ms    25 ms  link-b-central10.ptn-gw02.plus.net [212.159.2.138]
 4     *       26 ms    32 ms  xe-5-3-0.ptw-cr02.plus.net [212.159.0.110]
 5    26 ms    25 ms    28 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
 6    33 ms    32 ms    32 ms  195.66.225.28
 7     *        *        *     Request timed out.
 8   176 ms   176 ms   177 ms  ip-184-168-0-86.ip.secureserver.net [184.168.0.86]
 9   177 ms   177 ms   177 ms  te0-0-0-7.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.85]
10   196 ms   177 ms   177 ms  ip-97-74-255-129.ip.secureserver.net [97.74.255.129]
11   176 ms   175 ms   176 ms  redirect-v225.secureserver.net [184.168.47.225]
Trace complete.
David
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Problem accessing GoDaddy Hosted Websites

Quote from: robbo100
How about www.pinventor.co.uk?
Is that any better/worse?
Same - I can't get to that either
On 21CN
robbo100
Dabbler
Posts: 11
Registered: 01-03-2015

Re: Problem accessing GoDaddy Hosted Websites

Hmmm,
Thanks for everyone for trying.
So does anyone have a view on what might be causing this problem?
Thanks
Rob
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Problem accessing GoDaddy Hosted Websites

It looks like possibly a problem with GoDaddy/Linx - https://www.linx.net/pubtools/member-techinfo/member_id/100698
Can you try disconnecting/reconnecting? If you land on a different gateway, it might make a difference.
robbo100
Dabbler
Posts: 11
Registered: 01-03-2015

Re: Problem accessing GoDaddy Hosted Websites

Thanks
I already spoke to GoDaddy, and told them that the first return on a google search, for the last IP on my traceroute, mentioned GoDaddy, and they said that it wasn't one of their systems. All other google hits for that IP address say it is from London Internet Exchange Limited.
GoDaddy said that it wasn't a problem at their end, and all other ISPs can reach their websites, so it must be something at my ISP.
I have tried disconnecting and reconnecting, and I still get the same problem.
I am very confused! I do hope this gets sorted soon!
Hmmm