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Problem: Switching from Sky
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Problem: Switching from Sky
28-04-2014 1:03 PM
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Has anybody had any experience of the following that can help me?
I switched my phone and broadband from Sky to Plusnet and the switchover happened a week or so ago. According to Sky, I am definitely no longer with them, and according to Plusnet they have definitely taken over my line and broadband.
However, when I check who my ISP is online, it is still coming through as Sky. This is backed up by the fact I am still using the Sky router which I believe is locked to Sky only.
I switched my phone and broadband from Sky to Plusnet and the switchover happened a week or so ago. According to Sky, I am definitely no longer with them, and according to Plusnet they have definitely taken over my line and broadband.
However, when I check who my ISP is online, it is still coming through as Sky. This is backed up by the fact I am still using the Sky router which I believe is locked to Sky only.
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Re: Problem: Switching from Sky
28-04-2014 2:12 PM
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Hi there,
Yes, looks like you're still connected to Sky although I can see our modem is on the way to you.
The set up is designed to be quick and painless but let me know if there are any further issues.
Yes, looks like you're still connected to Sky although I can see our modem is on the way to you.
The set up is designed to be quick and painless but let me know if there are any further issues.
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Re: Problem: Switching from Sky
28-04-2014 2:46 PM
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Hi Adam,
Thanks for the response. So are you saying that connecting the Plusnet router will ensure that I am receiving broadband from Plusnet? I would have assumed (although I am a novice at these things!) that it would just connect to the broadband that is being received through my line, which appears to be Sky?
Thanks for the response. So are you saying that connecting the Plusnet router will ensure that I am receiving broadband from Plusnet? I would have assumed (although I am a novice at these things!) that it would just connect to the broadband that is being received through my line, which appears to be Sky?
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Re: Problem: Switching from Sky
28-04-2014 2:51 PM
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It will depend how the authorisation works these days.
I recall, a few years back now, when switching from Tiscali (non-LLU) to PlusNet that I stayed working on Tiscali until I reconfigured my router for PlusNet and re-authenticated.
I recall, a few years back now, when switching from Tiscali (non-LLU) to PlusNet that I stayed working on Tiscali until I reconfigured my router for PlusNet and re-authenticated.
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Re: Problem: Switching from Sky
28-04-2014 3:09 PM
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Hi Gman,
Welcome to PlusNet and the forums.
I am afraid that migrating away from Sky is notoriously difficult irrespective of who you migrate to, there are number of long running threads on here of such issues. It does not help when something goes wrong in BTOR's back end systems as well which can cause extended delays. Unfortunately Sky appears to have a tendency to cease a subscriber's account when they request their MAC code, instead of leaving the account in place until the process completes. I would recommend that you keep an eye on progress and if there is none, check back here or on the PN portal for guidance.
You might need good luck for the transition, but thereafter it should be plain sailing.
Welcome to PlusNet and the forums.
I am afraid that migrating away from Sky is notoriously difficult irrespective of who you migrate to, there are number of long running threads on here of such issues. It does not help when something goes wrong in BTOR's back end systems as well which can cause extended delays. Unfortunately Sky appears to have a tendency to cease a subscriber's account when they request their MAC code, instead of leaving the account in place until the process completes. I would recommend that you keep an eye on progress and if there is none, check back here or on the PN portal for guidance.
You might need good luck for the transition, but thereafter it should be plain sailing.
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