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Problem, Modem not synchronising, need HELP!!

jim007
Newbie
Posts: 1
Registered: 27-09-2015

Problem, Modem not synchronising, need HELP!!

I've been having intermittent syncing problems and it's not  syncing at all.
I reset the modem and did a quick setup with the setting I got off the plusnet website, still no joy
Can someone please help?
3 REPLIES
Superuser
Superuser
Posts: 9,578
Thanks: 955
Fixes: 54
Registered: 06-04-2007

Re: Problem, Modem not synchronising, need HELP!!

The CRT forum staff are not here on Sundays.. You could try chat or ringing support. However reporting a fault at http://faults.plus.net is probably the way to go. The troubleshooter should cope with the connection not being from your own line.
David
David
Superuser
Superuser
Posts: 11,909
Thanks: 3,275
Fixes: 22
Registered: 22-08-2007

Re: Problem, Modem not synchronising, need HELP!!

Hi Jim,
A warm welcome to the forums.
Is there a dial tone on the phone?
Is the phone line noisy?  Dial 17070 option 2.
If there is no dial tone or there is noise, then in the first instance raise a phone fault report.
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Problem, Modem not synchronising, need HELP!!

Hi there,
I can see we've needed to book an engineer which looks to be appropriate.
Let us know if this continues to be a problem after the 1st.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team