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Problem, Modem not synchronising, need HELP!!
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Problem, Modem not synchronising, need HELP!!
27-09-2015 3:10 PM
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I've been having intermittent syncing problems and it's not syncing at all.
I reset the modem and did a quick setup with the setting I got off the plusnet website, still no joy
Can someone please help?
I reset the modem and did a quick setup with the setting I got off the plusnet website, still no joy
Can someone please help?
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Re: Problem, Modem not synchronising, need HELP!!
27-09-2015 4:59 PM
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The CRT forum staff are not here on Sundays.. You could try chat or ringing support. However reporting a fault at http://faults.plus.net is probably the way to go. The troubleshooter should cope with the connection not being from your own line.
David
David
David
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Re: Problem, Modem not synchronising, need HELP!!
28-09-2015 10:11 AM
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Hi Jim,
A warm welcome to the forums.
Is there a dial tone on the phone?
Is the phone line noisy? Dial 17070 option 2.
If there is no dial tone or there is noise, then in the first instance raise a phone fault report.
A warm welcome to the forums.
Is there a dial tone on the phone?
Is the phone line noisy? Dial 17070 option 2.
If there is no dial tone or there is noise, then in the first instance raise a phone fault report.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: Problem, Modem not synchronising, need HELP!!
28-09-2015 3:00 PM
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- Re: Problem, Modem not synchronising, need HELP!!