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Pro addon doesnt seem to be active
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- Pro addon doesnt seem to be active
Pro addon doesnt seem to be active
21-02-2013 5:25 PM
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Hi there
Could you check to make sure that the Pro addon is active on my account as I am paying for it. I only have an upload speed of 448Kbps according to my router, when it should be 832Kbps with the addon.
Cheers
Could you check to make sure that the Pro addon is active on my account as I am paying for it. I only have an upload speed of 448Kbps according to my router, when it should be 832Kbps with the addon.
Cheers
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Re: Pro addon doesnt seem to be active
21-02-2013 5:26 PM
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Hiya,
I think that you might be confusing Pro with Max Premium.
Pro will basically ensure that all of your traffic comes through as fast as our network will allow. Max Premium is the one that gives higher upload speeds.
I think that you might be confusing Pro with Max Premium.
Pro will basically ensure that all of your traffic comes through as fast as our network will allow. Max Premium is the one that gives higher upload speeds.
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Re: Pro addon doesnt seem to be active
21-02-2013 5:27 PM
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Hmm before I switched over to the new Unlimited account I definately had the faster upload speeds, so it must have been Max Premium.
adie:quote
adie:quote
Message 3 of 6
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Re: Pro addon doesnt seem to be active
21-02-2013 5:29 PM
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Just looked at my last bill and I'm being charged for the following:
Max Premium (PT001) charge
But no faster upload speed
Max Premium (PT001) charge
But no faster upload speed
Message 4 of 6
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Re: Pro addon doesnt seem to be active
22-02-2013 11:22 AM
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Hi there,
Really sorry about that, not sure how that happened but I've placed an order to add it back to your line which should complete on Monday. I've also refunded you the max premium charges that have been paid since the account change.
Really sorry about that, not sure how that happened but I've placed an order to add it back to your line which should complete on Monday. I've also refunded you the max premium charges that have been paid since the account change.
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Re: Pro addon doesnt seem to be active
22-02-2013 11:28 AM
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Many thanks Matt
jim:quote
jim:quote
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