Pro add-on: is it working properly?
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- Pro add-on: is it working properly?
Re: Pro add-on: is it working properly?
23-06-2011 9:35 AM
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There's been now change in yours since we changed it yesterday afternoon and we will be fixing the underlying cause of it.
Jojo
Re: Pro add-on: is it working properly?
23-06-2011 10:12 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Pro add-on: is it working properly?
23-06-2011 12:30 PM
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At the moment we don't know but we are looking into it.
Jojo
Re: Pro add-on: is it working properly?
23-06-2011 8:25 PM
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Re: Pro add-on: is it working properly?
23-06-2011 9:11 PM
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Quote from: Joanne @jelv and paulgul. Looks like there's a problem with your profile. I'll get that fixed now for you.
My usenet speed is now full line speed so the revised profile works for me,
Thanks Jojo for getting it sorted
Re: Pro add-on: is it working properly?
03-07-2011 10:39 AM
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Quote from: jelv Since I started paying £5 per month for the Pro add-on on 3rd May, how much of that time has it actually been working?
Quote from: Joanne Hi jelv,
At the moment we don't know but we are looking into it.
Jojo
Any chance of an answer to this? I've just received my latest bill and was rather hoping that as a result of your investigations there might be a credit!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Pro add-on: is it working properly?
04-07-2011 4:51 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Pro add-on: is it working properly?
04-07-2011 6:35 PM
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By what others posted I'm guessing it went wrong on the previous billing date (3rd June) and was wrong until it was corrected on 22nd. I had been seeing some odd glitches when using RDP over VPN - I've not noticed any since 22nd.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Pro add-on: is it working properly?
05-07-2011 11:41 AM
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As you kindly did for jelv could someone take a look at my profile please and confirm I'm actually getting what I'm paying for because my speeds where terrible the other day for anything other than standard browsing!?
Many thanks,
Jack
Re: Pro add-on: is it working properly?
05-07-2011 3:27 PM
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Re: Pro add-on: is it working properly?
07-08-2011 10:24 PM
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I'm a long-standing PN customer (since '03 or '04) and have switched today from BBYW Pro to PN Extra with the Pro addon, but am noticing extremely poor usenet connection speeds. On BBYW, I would have generally expected to see downloads at line speed - this evening (22:00) I'm getting about 15-16KB/s. Two questions:
- Does the Pro addon take a number of days to activate?
- Is it possible that my broadband "profile" is set incorrectly at PN's end?
Would appreciate any light on the subject and a useful resolution - am feeling a bit foolish to have switched just now!
Re: Pro add-on: is it working properly?
07-08-2011 10:51 PM
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There's a bug that means that it doesn't always activate properly, but we have been assured that it should get picked up by a daily script and be corrected.
Check it out tomorrow to see if it has kicked in to action.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Pro add-on: is it working properly?
08-08-2011 1:30 PM
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My billing date was yesterday. I'll check on things this evening and report back.
Out of interest, is your Pro addon behaving itself now?
Re: Pro add-on: is it working properly?
08-08-2011 2:10 PM
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I've just checked your account and your traffic management profile is correctly set for the Pro Add-on.
Re: Pro add-on: is it working properly?
08-08-2011 10:30 PM
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