Pro add-on: is it working properly?

[#1]

Hi Jelv,
There's been now change in yours since we changed it yesterday afternoon and we will be fixing the underlying cause of it.
Jojo

[#2]

Since I started paying £5 per month for the Pro add-on on 3rd May, how much of that time has it actually been working?

[#3]

Hi jelv,
At the moment we don't know but we are looking into it.
Jojo

[#4]

To be honest it looks like i did the right thing, cancelled it as it didn't make and difference to my connection 

[#5]

Quote from: Joanne

@jelv and paulgul. Looks like there's a problem with your profile. I'll get that fixed now for you.

My usenet speed is now full line speed so the revised profile works for me,
Thanks Jojo for getting it sorted 

[#6]

Quote from: jelv

Since I started paying £5 per month for the Pro add-on on 3rd May, how much of that time has it actually been working?

Quote from: Joanne

Hi jelv, At the moment we don't know but we are looking into it. Jojo

Any chance of an answer to this? I've just received my latest bill and was rather hoping that as a result of your investigations there might be a credit!

[#7]

Unfortunately, there's no easy way of identifying how long you were affected by the problem jelv. I'll take a look at your account now and refund last month's Pro charge.

[#8]

Thanks Bob
By what others posted I'm guessing it went wrong on the previous billing date (3rd June) and was wrong until it was corrected on 22nd. I had been seeing some odd glitches when using RDP over VPN - I've not noticed any since 22nd.

[#9]

I've had nothing but problems with this pro addon, which I require both for work and play.
As you kindly did for jelv could someone take a look at my profile please and confirm I'm actually getting what I'm paying for because my speeds where terrible the other day for anything other than standard browsing!?
Many thanks,
Jack

[#10]

Looks like it was set incorrectly, sorry about that. It's been changed now, you should notice the change go through shortly.

[#11]

Hi,
I'm a long-standing PN customer (since '03 or '04) and have switched today from BBYW Pro to PN Extra with the Pro addon, but am noticing extremely poor usenet connection speeds.  On BBYW, I would have generally expected to see downloads at line speed - this evening (22:00) I'm getting about 15-16KB/s.  Two questions:

• Does the Pro addon take a number of days to activate?


• Is it possible that my broadband "profile" is set incorrectly at PN's end?

Would appreciate any light on the subject and a useful resolution - am feeling a bit foolish to have switched just now!

[#12]

Was your billing date today?
There's a bug that means that it doesn't always activate properly, but we have been assured that it should get picked up by a daily script and be corrected.
Check it out tomorrow to see if it has kicked in to action.

[#13]

Thanks Jelv, that's reassuring.
My billing date was yesterday.  I'll check on things this evening and report back.
Out of interest, is your Pro addon behaving itself now?

[#14]

Hi vaugh,
I've just checked your account and your traffic management profile is correctly set for the Pro Add-on.

[#15]

I've just done a quick test and usenet is downloading at line speed now.  Many thanks Alex & jelv!