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Pro Add on added by accident.

rumbleofthunder
Newbie
Posts: 2
Registered: 08-05-2014

Pro Add on added by accident.

Stupidly added this by accident then removed it immediately. Can someone confirm that I won't be charged for this please?
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Pro Add on added by accident.

When adding the Pro Addon, this remains on your account for a minimum of 30 days. I can see that you've removed the add on on your account but the change it makes to your account remains for the 30 day period. In this case, as it was an accident, I'll arrange for a member of our Customer Services Team to refund the amount once your next bill has been cleared.
Chris Pettitt
Cloud Environments Engineer
rumbleofthunder
Newbie
Posts: 2
Registered: 08-05-2014

Re: Pro Add on added by accident.

Thanks Chris, much appreciated.  Wink