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Printer Inactive!!

PB64
Newbie
Posts: 4
Registered: ‎28-01-2011

Printer Inactive!!

Hi, I have recently signed up to plusnet and at the same time brought a HP wireless printer. All connected fine but after a short while the printer went offline. The only way of getting it on line was to reboot the router. Thinking this was a router problem I sent an e-mail to Plusnet, (the phone queue was over 30minutes long). Plusnet sent a new router which I connected with out a problem but still the printer went off line. Now thinking it must be a printer problem I exchanged the printer for another HP same model printer. Same problem, so I exchanged it for another HP different model. Same problem, now convinced it must be an HP problem I today exchanged for a cannon MP990 which cost loads more than I wanted to spend but I just need to print…. Yep you guessed it; the printer still goes offline after a couple of minutes…
The router is a TG585 V8. I have three laptops connected to the router and they seem fine. I have tried to call Plusnet but the queues again were over 30 minutes so have sent an email to them but have been informed of a 24hr wait…
Does anyone have any ideas?? Would a better router help, I just need the problem solved, I am self employed and can’t afford the fortune I have spent on time, running around trying to sort this out, and now annoyingly buying a better printer.
Thanks and kind regards
6 REPLIES 6
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Printer Inactive!!

Please try updating the router firmware as explained here http://community.plus.net/forum/index.php/topic,92497.0.html
PB64
Newbie
Posts: 4
Registered: ‎28-01-2011

Re: Printer Inactive!!

Thanks Jim, that was so quick Smiley
I will try it, thank you.
PB64
Newbie
Posts: 4
Registered: ‎28-01-2011

Re: Printer Inactive!!

Hi Jim,
the firm ware is running on 8.2.7.7 and not 8.2.7.8. Its not obvious to me how to upgrade the software, any chance you could give me a pointer.
Thanks Phil
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Printer Inactive!!

PB64
Newbie
Posts: 4
Registered: ‎28-01-2011

Re: Printer Inactive!!

Sorry, yes I see it... Could it actually be any more obvious...
Mav
Moderator
Moderator
Posts: 22,369
Thanks: 4,725
Fixes: 514
Registered: ‎06-04-2007

Re: Printer Inactive!!

I have had the same issue with an HP wireless printer I bought in September. It wouldn't always go offline but frequently did with both the NetGear DG834G and Thompson v7. Usually using the printer's SetUp wizard resolved this - inconvenient but back then I just didn't have the time to take the printer back.
The last time I turned the printer on a week or so aga it connected immediately Smiley

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