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Price Increase

chungdennis
Newbie
Posts: 1
Registered: ‎15-06-2018

Price Increase

Hi,

 

I have my broadband charges increase from £14.99 to £15.99 why?

I only get 25mbps even though i am only 50 meters away from exchange. Can I have the problem solved please. 

 

Regards, 

Chung

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,839
Thanks: 5,273
Fixes: 421
Registered: ‎30-06-2016

Re: Price Increase

I assume that you mean Mbps not mbps. If so did you mean to post this on the Fibre board?

If you're on fibre your distance from the exchange is irrelevant, the distance to the street cabinet to which you are connected is key.

If you put your phone number in here what speed does it day you should be getting? https://www.dslchecker.bt.com/

Are you testing your speed using an Ethernet cable or wireless? If wireless try splitting the bands, see here: https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/td-p/1351950

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SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,937
Thanks: 422
Fixes: 98
Registered: ‎22-01-2018

Re: Price Increase

Hello @chungdennis,

 

Thanks for getting in touch. I have responded via your account here  in regards to your broadband package price. I am sorry to hear you are experiencing problems with your speed, having run tests at our side every thing is looking fine. Please can you advise if the problem with your speed occurs solely on wireless connections, or wired connections also?

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team