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Pretty disappointed
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Pretty disappointed
22-11-2010 5:22 PM
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I'm finding it hard to believe how many times within the last 24 hours access has dropped. I'd say about 7-8 times now there's been 'no network access'..... Is this a regular occurance and do other folks have problems like this?
I'm still waiting for someone to sort out billing problems(in my first month) and I'm really beginning to regret starting with Plusnet. Poor show so far, chappies!
I'm still waiting for someone to sort out billing problems(in my first month) and I'm really beginning to regret starting with Plusnet. Poor show so far, chappies!
Message 1 of 7
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Re: Pretty disappointed
22-11-2010 5:26 PM
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Hi holmesgroove,
Sorry to hear you're having troubles. I'll do some digging and get back to you.
Jojo
Sorry to hear you're having troubles. I'll do some digging and get back to you.
Jojo
Message 2 of 7
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Re: Pretty disappointed
22-11-2010 5:33 PM
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Thanks Joanne.
I look forward to it.
jim:quote
I look forward to it.
jim:quote
Message 3 of 7
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Re: Pretty disappointed
22-11-2010 5:49 PM
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Hi holmesgroove,
Can you tell me what the issues are with your billing as I don't see anything obvious there. As far as the connection goes I can only see one drop in the last ten days (see visual below) Are you using ethernet or wireless connection?
Jojo
Can you tell me what the issues are with your billing as I don't see anything obvious there. As far as the connection goes I can only see one drop in the last ten days (see visual below) Are you using ethernet or wireless connection?
Jojo
Message 4 of 7
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Re: Pretty disappointed
22-11-2010 6:34 PM
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Hi Joanne, thanks for getting back to me. The question number is as follows: 36591703
This is very strange then as I can assure you that it has dropped as many times as I mentioned. I've had to disconnect and reconnect again. I'm using wireless. I'll keep an eye out for the times it happens from now on and report back.
This is very strange then as I can assure you that it has dropped as many times as I mentioned. I've had to disconnect and reconnect again. I'm using wireless. I'll keep an eye out for the times it happens from now on and report back.
Message 5 of 7
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Re: Pretty disappointed
23-11-2010 11:50 AM
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HI holmesgroove,
I've just replied to your Personal message.
Jojo
I've just replied to your Personal message.
Jojo
Message 6 of 7
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Re: Pretty disappointed
23-11-2010 2:43 PM
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HI holmesgroove,
I have carried our your request and updated your ticket to the effect.
Jojo
I have carried our your request and updated your ticket to the effect.
Jojo
Message 7 of 7
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