Hi, I ordered broadband a couple of weeks ago and have been waiting for the router to arrive and for confirmation of an engineer visit (supposedly tomorrow - for which I've booked off work).
I finally received an update but it just says that there is a delay with no details of what this is or when it will be resolved!
Looking into this further I see there are two open questions in my help assistant (which I had not been informed of). I am very concerned as one of the open questions on my account refers to cancellation - I have not cancelled my order!
I now see on my order tracker that there is an issue at the 'checking your line' section - it refers to a potential problem on the telephone line and says I will be contacted shortly. I have already been waiting some time for communication from plusnet, so I'm not confident that this will really be shortly.
What does this kind of error usually mean? How is it fixed? I'd like to hear some other experiences of this because I am otherwise completely in the dark as to when I will have broadband.