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Postini rejecting valid email
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Postini rejecting valid email
02-04-2008 12:18 AM
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Hello,
I've noticed that a few Plusnet accounts that I look after have had valid email rejected. I tried to turn off spam settings but I gather these aren't controlling Postini at the moment. It's a bit alarming since one of the emails that was rejected was a booking confirmation from Easyjet. Most of the domains I control already have adequate spam controls elsewhere, the email is then forwarded to the Plusnet mailbox so is unlikely to receive spam - for this reason I'd like to have all spam controls turned off completely. I raised a ticket last week to have it turned off but nothing's been done, I also raised a ticket on one of the other accounts today, I'd be grateful if someone could action them:
24560411
24627786
Thanks
Simon.
I've noticed that a few Plusnet accounts that I look after have had valid email rejected. I tried to turn off spam settings but I gather these aren't controlling Postini at the moment. It's a bit alarming since one of the emails that was rejected was a booking confirmation from Easyjet. Most of the domains I control already have adequate spam controls elsewhere, the email is then forwarded to the Plusnet mailbox so is unlikely to receive spam - for this reason I'd like to have all spam controls turned off completely. I raised a ticket last week to have it turned off but nothing's been done, I also raised a ticket on one of the other accounts today, I'd be grateful if someone could action them:
24560411
24627786
Thanks
Simon.
Message 1 of 3
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Re: Postini rejecting valid email
02-04-2008 9:35 AM
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Simon, I'll take a look at this now and get back to you shortly.
Edit: I've now updated both of your tickets.
Edit: I've now updated both of your tickets.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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Re: Postini rejecting valid email
03-04-2008 12:34 AM
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OK thanks Bob, I'll turn off the Edge protection tomorrow as you suggest.
Simon.
Simon.
Message 3 of 3
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