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Postini quarantine login problems

Moderator
Moderator
Posts: 18,459
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Registered: ‎06-04-2007

Postini quarantine login problems

Hi
Firstly I do not have the quaranteen option set yet several emails have been quarantined.
I have attempted to login to the quarantine system using
Quote
postini.default@username.plus.com
along with my account password but I get the error
Quote
Invalid log in or server error. Please try again.

Two questions:
1. Why are some emails being quarantined when the option is off for all domains?
2. How do I log in successfully to the quarantine sytem?
Cheers

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

6 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,473
Thanks: 1,196
Fixes: 95
Registered: ‎04-04-2007

Re: Postini quarantine login problems

Quote from: Mav
1. Why are some emails being quarantined when the option is off for all domains?

How do you know they're being quarantined? Are you sure you're not mistaking the Postini spam Quarantine with Virus Quarantining?
Quote
2. How do I log in successfully to the quarantine sytem?

You don't if it isn't enabled.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 18,459
Thanks: 2,836
Fixes: 226
Registered: ‎06-04-2007

Re: Postini quarantine login problems

Embarrassed oops
My bad.
Yes, it's the Virus Quarantining.
A reply has been sent with the original text included but with the >> added to each line and the original message has not been received.
Sent another reply starting with an empty email then copying and pasting the original quarantine message.
The email has still not arrived. There are over twenty like this from a friend.
Any advice would be helpful.
P.s. Apart frm getting the emails above I wish to turn off the Anti-Virus tool but there is no Icon in my email settings page as describe in your link above.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 13,473
Thanks: 1,196
Fixes: 95
Registered: ‎04-04-2007

Re: Postini quarantine login problems

You can turn virus filtering off via the Spam tab in the Manage My Mail tool. Will have to get that FAQ updated. With regards to the unquarantining, I raised a problem on this earlier today as I suspect it's broken. In the meantime, if you raise a ticket containing the support information from the emails then we can release the message for you.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 18,459
Thanks: 2,836
Fixes: 226
Registered: ‎06-04-2007

Re: Postini quarantine login problems

Thanks.
I have turned off the virus checking option.
I have also raised a ticket (24992848 ) to get the offending emails resent.
What I am not sure about is whether the attachments will be stripped out or still there. I know the source of these emails who is a trusted friend.
Can you give the ticket a nudge, if you have time, as there is quite a few emails involved.
Cheers

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Moderator
Moderator
Posts: 18,459
Thanks: 2,836
Fixes: 226
Registered: ‎06-04-2007

Re: Postini quarantine login problems

Hi
I'm still getting email messages regarding quarantined emails yet I have turned this off and had checked the option 'Apply these settings to all my domains '.
So far the emails are Spam but I am wondering why PlusNet are still checking for virii. Is this a known issue?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 13,473
Thanks: 1,196
Fixes: 95
Registered: ‎04-04-2007

Re: Postini quarantine login problems

Hi Mav,
I've checked your account and Virus checking does seem to be switched off for all your domains. Can you raise another support ticket and include a copy of one of the virus quarantine notifications you've received (complete with headers). I can then get a problem raised on your behalf if needs be.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵