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Post your faceplate pictures

Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: ‎04-04-2007

Post your faceplate pictures

Hi all,
Could I ask a favour please? We're looking at making some updates to our support pages and fault reporting tools to better help customers to identify faults and fix them if they are within their own control such as incorrectly filtered phones and that kind of thing.
Part of that is looking at the type of socket and faceplates people have in their houses, it's no good us asking someone to do tests they can't do, so by knowing the exact socket we can ask the right questions and make everything a lot easier.
So if we could get a few photos of what the sockets and faceplates look like it would be really helpful.
Thanks,
3 REPLIES
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Post your faceplate pictures

http://www.kitz.co.uk/adsl/btsockets.htm
jelv (a.k.a Spoon Whittler)
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Community Veteran
Posts: 1,136
Thanks: 2
Registered: ‎30-07-2007

Re: Post your faceplate pictures

I can do a fitted fibre face plate with home made data kit extension because Plusnet don't supply them to my particular OpenReach subcontractor apparently when I get home.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
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Superuser
Superuser
Posts: 13,038
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Post your faceplate pictures

Dave,
Might I suggest some proficiency here?
How about producing a reference page of sockets which clear identifiers and then ask users having something not already identified to post pictures of there's.
Sometimes though a picture of just the front of a faceplate is not going to help - see here http://community.plus.net/forum/index.php/topic,133271.msg1165746.html#msg1165746 - without taking the faceplate off, it is not possible to determine if the face plate is a master or secondary socket.
There is also a useful link in that thread to a number of socket types.
Kevin