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Post your faceplate pictures
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Post your faceplate pictures
29-10-2014 1:08 PM
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Hi all,
Could I ask a favour please? We're looking at making some updates to our support pages and fault reporting tools to better help customers to identify faults and fix them if they are within their own control such as incorrectly filtered phones and that kind of thing.
Part of that is looking at the type of socket and faceplates people have in their houses, it's no good us asking someone to do tests they can't do, so by knowing the exact socket we can ask the right questions and make everything a lot easier.
So if we could get a few photos of what the sockets and faceplates look like it would be really helpful.
Thanks,
Could I ask a favour please? We're looking at making some updates to our support pages and fault reporting tools to better help customers to identify faults and fix them if they are within their own control such as incorrectly filtered phones and that kind of thing.
Part of that is looking at the type of socket and faceplates people have in their houses, it's no good us asking someone to do tests they can't do, so by knowing the exact socket we can ask the right questions and make everything a lot easier.
So if we could get a few photos of what the sockets and faceplates look like it would be really helpful.
Thanks,
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
Enterprise Architect - Network & OSS
Plusnet Technology
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Re: Post your faceplate pictures
29-10-2014 1:18 PM
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http://www.kitz.co.uk/adsl/btsockets.htm
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Post your faceplate pictures
29-10-2014 1:19 PM
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I can do a fitted fibre face plate with home made data kit extension because Plusnet don't supply them to my particular OpenReach subcontractor apparently when I get home.
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Re: Post your faceplate pictures
29-10-2014 2:04 PM
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Dave,
Might I suggest some proficiency here?
How about producing a reference page of sockets which clear identifiers and then ask users having something not already identified to post pictures of there's.
Sometimes though a picture of just the front of a faceplate is not going to help - see here http://community.plus.net/forum/index.php/topic,133271.msg1165746.html#msg1165746 - without taking the faceplate off, it is not possible to determine if the face plate is a master or secondary socket.
There is also a useful link in that thread to a number of socket types.
Kevin
Might I suggest some proficiency here?
How about producing a reference page of sockets which clear identifiers and then ask users having something not already identified to post pictures of there's.
Sometimes though a picture of just the front of a faceplate is not going to help - see here http://community.plus.net/forum/index.php/topic,133271.msg1165746.html#msg1165746 - without taking the faceplate off, it is not possible to determine if the face plate is a master or secondary socket.
There is also a useful link in that thread to a number of socket types.
Kevin
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