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Possible speed problem?

kev25v6
Dabbler
Posts: 21
Registered: 23-12-2009

Possible speed problem?

Ive just joined Plusnet with the Pro package but im a bit concerned about the speeds the speed tests are showing on this site. Its only going to around 1950kbps where my old broadband would get to around 6000kbps during the day. According to the router im connected at 8.2mbps as i was with Sky. Could it just be the training period or is it stuck to 2000kbps?  I did a speed test on the bt tester and it showed a throughput of 2000kbps where with sky this showed 7000kbps normally. Web pages come up quickly, especially in the evenings but when downloading files, firefox manager is showing a max of 245kbps.
12 REPLIES
Community Veteran
Posts: 38,441
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Possible speed problem?

This https://portal.plus.net/my.html?action=data_transfer_speed will probably say current line speed 2000 as you probably moved from Sky LLU
On the BT tester did it say that the ipProfile was 2000 if so it is still in the 10 day training period and should sort itself out
kev25v6
Dabbler
Posts: 21
Registered: 23-12-2009

Re: Possible speed problem?

It was on Sky Connect not their LLU.It did say the ip profile was 2000. Thought it would be the training period, its just that its worked so much quicker than what sky did, even with sky showing better stats.
I cant believe how quickly Plusnet managed to get my line sorted because of all the problems i had with Sky not giving me a MAC. Sky turned me off on the Friday and Plusnet had the router out to me and all working by Wednesday. I was looking at not having any internet over Christmas but someone at Plusnet must have worked overtime to get me up and running.
Community Veteran
Posts: 38,441
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Possible speed problem?

That may explain it - it Sky put a cancellation on the line and Plusnet restarted it that would start the 10 day training period and set the ipProfile back to 2000
kev25v6
Dabbler
Posts: 21
Registered: 23-12-2009

Re: Possible speed problem?

Its been 7 days now since my line started with Plusnet. How long should it take for the profile  to go back to 7000+?
Community Veteran
Posts: 38,441
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Possible speed problem?

The longest is 10 days as after that BTw will accept a stuck profile but it should have already changed (jf it isn't stuck) - have you tried the BT speedtest recently to see if it has changed
kev25v6
Dabbler
Posts: 21
Registered: 23-12-2009

Re: Possible speed problem?

Plusnet speed tester is showing a max of 1950 and these are the btspeedtester results:
Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
1877 Kbps
 
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1877 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps

If you wish to discuss these results please contact your ISP.

It seems to be running at the top of the range thats available at least.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Possible speed problem?

no its not you have a stuck profile at 2000, you max synch is 8128, your profile should be 7150, either phone PN at 0114 296 5183 or wait for a coms person to see this tomorrow
kev25v6
Dabbler
Posts: 21
Registered: 23-12-2009

Re: Possible speed problem?

Thanks for the info. I will check back on here tomorrow to see if someone has seen that the profile is stuck. If no one replys i will give PN a ring about it.When downloading files now i get a max of 245KBps, should this raise to around 600KBps when the profiles is raised?
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Possible speed problem?

dont get you kb and KB mixed up most confusing
kev25v6
Dabbler
Posts: 21
Registered: 23-12-2009

Re: Possible speed problem?

I opened a ticket today about the profile being stuck and basically just got an automated response of do some speed tests and make sure its not my computer thats got a trojan or virus.Im on the Pro upto 20Mb package, not much chance of that speed with a a profile of 2000Kbps.
kev25v6
Dabbler
Posts: 21
Registered: 23-12-2009

Re: Possible speed problem?

Got my speed problem sorted out. Only took a couple of days and the profile is now what it should be. BT Speedtester results:
Download speedachieved during the test was - 5324 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Possible speed problem?

Good to see, let us know if you have any other questions.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff