Possible line issues
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- Re: Possible line issues
Possible line issues
16-09-2014 8:24 AM
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Thanks,
Jonathan
Re: Possible line issues
16-09-2014 8:25 AM
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Re: Possible line issues
16-09-2014 8:40 AM
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6 Mb
BT Test
1. Best Effort Test:
Download Speed : 5.4 Mbps
DSL Connection
Link Information
Uptime: 10 days, 4:46:28
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7.232
Data Transferred (Sent/Received) [GB/GB]: 1,05 / 1,99
Output Power (Up/Down) [dBm]: 12,1 / 20,0
Line Attenuation (Up/Down) [dB]: 21,5 / 39,0
SN Margin (Up/Down) [dB]: 19,0 / 9,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 375 / -
FEC Errors (Up/Down): 42 / 887.678
CRC Errors (Up/Down): 26 / 666
HEC Errors (Up/Down): -6 / 666 / 11.243
Re: Possible line issues
16-09-2014 9:37 AM
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There is no obvious reason for that so a line reset may be required - Plusnet would need to do it
However there is a potential problem - you appear to be on 20CN or on ADSL1 on 21CN
Can you put details in here http://usertools.plus.net/exchanges/ and report what it says about WBC on 21CN
Re: Possible line issues
16-09-2014 9:47 AM
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A good deal of analysis of this issue has already been performed, therefore can these threads be merged please?
As per my last post on the other thread, this needs CRT input - or a formal fault report raising here... Http://faults.plus.net
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Re: Possible line issues
16-09-2014 10:13 AM
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@Townman Please quit with your red tape comments - it's not helpful. As you can see, I got no response from CRT from the last thread. I waited over 2 weeks since we last chatted for CRT input so I have listened to you. You didn't mention anything about formally raising a fault (nor are you a mod) so naturally I am still pursuing this issue.
Re: Possible line issues
16-09-2014 10:18 AM
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I will flag this new thread up to staff if it isn't picked up this morning as initiating a retrain (I think that is what is needed on 20CN) isn't something a normal support agent would be able to do and that is the only way of getting your speed back up to what it used to be
Re: Possible line issues
16-09-2014 11:10 AM
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When informal process fail, then use the formal ones. I see no relevance in your comment about mods. Given the sharpness of your comments I am not inclined to help you any further - I will give such time that I have available to those more respectful of the free advice offered.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Possible line issues
16-09-2014 11:17 AM
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Can you raise a fault then post your ticket number and I'll take a look.
Re: Possible line issues
16-09-2014 12:20 PM
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@Townman I didn't mean to be rude but you have been a little sharp with your comments on a couple of occasions. And the mod comment was relevant because you have no ability to enforce or act upon any of the rules stated - leave that to the mods.
@Dan H Will do. Do I have to go through the full troubleshooter to raise a ticket?
Re: Possible line issues
16-09-2014 12:23 PM
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Re: Possible line issues
26-09-2014 10:03 AM
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Re: Possible line issues
26-09-2014 10:07 AM
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Log in to the user portal / member centre. Go to Help & Support - look for My Questions. I'm not on my PC so getting a link for you is not practical.
DO NOT update the ticket - it will just delay things.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Possible line issues
26-09-2014 10:12 AM
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Re: Possible line issues
26-09-2014 3:45 PM
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It looks as though this is now sat with Dan H awaiting to completion of testing. You should see some movement on this soon.
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