Possible Upload Speed concerns

[#1]

@jab1 yes the upload speed can not be guaranteed, but the upload speed here is way below the profile indicated with the BT performance test. This looks wrong to me!

 

My details 

@raven1965 I suggest you raise a fault via the automated system, this way your line will be checked for any possible issues.

https://www.plus.net/help/report-a-problem/broadband/#broadband 

HTH

[#2]

Right - your last sentence has me wondering. Sorry to keep asking for information, but as just a Community member, I can only go on what information I can get from you.

Is it possible for you to post the WAN log - click the 'select' button on the page from your Hub, shown below, and then then 'WAN' item in the drop-down.

[#3]

@Dan_the_Van Agree with you, but I'm trying to build a case for @raven1965  - the more hard evidence we have, the more chance Plusnet may take it seriously.

[#4]

@jab1 the best thing to do now is to raise a fault, nothing will be lost but more to be gained. If plusnet come back with no fault found then the evidence can be used.

[#5]

@Dan_the_Van You could well be right, but lets gather as much as possible for that possible eventuality. 😀

[#6]

Hey Dan, thanks for the help so far - I have done the automated phone log, and the Bot says there is indeed a fault and I've booked the next available slot for my area. Also here's the WAP log for the last bit or so. Just have to wait for someone to respond tomorrow the bot says, since its past 8pm I guess.

[#7]

@raven1965 I suspect (because I haven't seen that kind of response in the logs before) that there is indeed a fault - dunno what, but will await with interest the result of the engineers report.

Thanks for sticking with this and keeping us updated.

[#8]

Ahh ok, at least that backs it up as well. No problem at all, glad to help somewhat on my side too. I'll be sure to get back to this with their findings for you guys. It has been booked for the 15th October.