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Possible Outage 12/4

itian
Grafter
Posts: 37
Registered: ‎25-02-2013

Possible Outage 12/4

I was meant to move to the business package TOMORROW.........................but noticed my line has gone down with different IP Address..........so looks liked you've moved me over early WITHOUT telling me, no email, no text, no phone call - WHY?
I am trying to also get through to your support line but its saying "the line is busy" WTF!
I strongly suggest someone calls or replies to this thread as you have one very p###ed off customer atm!
51 REPLIES
rowlando
Newbie
Posts: 1
Registered: ‎07-03-2013

Possible outage - 12/4

I have the same problem. Internet was working until about 20 minutes ago (8:45pm), now it's dead, and I got the same message. Now my router says "connection could not be established. Authentication failed".
Should I log a support ticket?
adie:green changed topic title.
itian
Grafter
Posts: 37
Registered: ‎25-02-2013

Re: errrrrrrrrr plusnet what have you done?!

I cannot get THROUGH to any of your support numbers, keeps coming up saying LINE IS BUSY, from mobile and land line.
The operator on the live chat is being useless!!!!
What is going on?
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Internet not working!!!!!!

Same here...
Moderator
Moderator
Posts: 18,807
Thanks: 1,991
Fixes: 256
Registered: ‎11-01-2008

Possible outage - 12/4

Seeing reports of internet drops and looking at the call stats something has gone wrong, please post here if you are affected.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

caryh
Grafter
Posts: 50
Thanks: 2
Registered: ‎12-04-2013

Re: errrrrrrrrr plusnet what have you done?!

Think you'll find its an outage,not just about what they have done to you. Hence the reason you can't get through to support. If you look at the phone queue stats and the data usage graphs they dhow a large drop in traffic at about 8.50 and the call queue then went mad.
Razer
Grafter
Posts: 1,398
Thanks: 6
Registered: ‎17-11-2012

Connection not functioning after Kernel Warm Restart & no gateway

Shortly before 9pm I lost my connection. Checking the logs there was a Kernel Warm Restart. I tried to browse and was not able to get any pages called.
Quote
Info Jan 1 00:07:50 FIREWALL event (1 of 1): deleted rules
Warning Jan 1 00:07:50 PPP link up (Internet) [31.185.219.109]
Info Jan 1 00:07:48 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:07:47 PPP CHAP Receive challenge (rhost = pcl-ag07)
Info Jan 1 00:07:40 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Warning Jan 1 00:06:55 SNTP Unable to contact server: 198.18.1.4
Info Jan 1 00:06:34 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Info Jan 1 00:06:14 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Info Jan 1 00:06:07 FIREWALL event (1 of 16): modified rules
Info Jan 1 00:06:07 FIREWALL event (1 of 25): created rules
Warning Jan 1 00:06:06 PPP link down (Internet) [172.16.116.79]
Info Jan 1 00:02:41 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)
Info Jan 1 00:02:01 FIREWALL event (1 of 6): deleted rules
Warning Jan 1 00:02:01 PPP link up (Internet) [172.16.116.79]
Info Jan 1 00:02:01 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:01:52 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Info Jan 1 00:01:44 xDSL linestate up (ITU-T G.992.5; downstream: 22838 kbit/s, upstream: 1231 kbit/s; output Power Down: 20.7 dBm, Up: 12.4 dBm; line Attenuation Down: 16.5 dB, Up: 8.3 dB; snr Margin Down: 3.3 dB, Up: 6.4 dB)
Info Jan 1 00:01:18 xDSL linestate down
Error Jan 1 00:00:55 [ANTI_SPOOFD] (err) llist_getobject_at for ENV.ANTI_SPOOFD's value failed
Info Jan 1 00:00:48 xDSL linestate down
Warning Jan 1 00:00:33 DHCS server up
Info Jan 1 00:00:33 FIREWALL event (1 of 1): deleted rules
Info Jan 1 00:00:33 FIREWALL level changed to Standard.
Error Jan 1 00:00:31 UPnP framework enabled
Info Jan 1 00:00:31 FIREWALL event (1 of 1): modified rules
Info Jan 1 00:00:31 FIREWALL event (1 of 1): created rules
Error Jan 1 00:00:30 UPnP framework disabled
Error Jan 1 00:00:28 UPnP framework disabled
Error Jan 1 00:00:26 UPnP framework disabled
Warning Jan 1 00:00:14 KERNEL Warm restart
Info Apr 12 20:41:12 SNTP Synchronised to server: 212.159.6.10

You will note after reboot there was no synchronisation (or whatever you call it) with any gateway. I disconnected and reconnected to establish a synchronisation with a gateway (pcl-ag07, as you will note). Still no called pages forthcoming. I disconnected again and rebooted my router:
Quote
Info Jan 1 00:03:17 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)
Info Jan 1 00:02:15 FIREWALL event (1 of 6): deleted rules
Warning Jan 1 00:02:15 PPP link up (Internet) [172.16.117.19]
Info Jan 1 00:02:14 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:01:52 PPP CHAP Receive challenge (rhost = bras-red7.gi-b)
Info Jan 1 00:01:44 xDSL linestate up (ITU-T G.992.5; downstream: 23061 kbit/s, upstream: 1259 kbit/s; output Power Down: 20.6 dBm, Up: 12.6 dBm; line Attenuation Down: 16.5 dB, Up: 8.4 dB; snr Margin Down: 3.2 dB, Up: 6.6 dB)
Info Jan 1 00:01:18 xDSL linestate down
Error Jan 1 00:00:56 [ANTI_SPOOFD] (err) llist_getobject_at for ENV.ANTI_SPOOFD's value failed
Info Jan 1 00:00:48 xDSL linestate down
Warning Jan 1 00:00:33 DHCS server up
Info Jan 1 00:00:33 FIREWALL event (1 of 1): deleted rules
Info Jan 1 00:00:33 FIREWALL level changed to Standard.
Error Jan 1 00:00:31 UPnP framework enabled
Info Jan 1 00:00:31 FIREWALL event (1 of 1): modified rules
Info Jan 1 00:00:31 FIREWALL event (1 of 1): created rules
Error Jan 1 00:00:30 UPnP framework disabled
Error Jan 1 00:00:28 UPnP framework disabled
Error Jan 1 00:00:25 UPnP framework disabled
Warning Jan 1 00:00:14 KERNEL Cold restart

You will note again there is no synchronisation with a gateway. I still cannot get anything through my connection and am currently logged in via my phone.
Moderator
Moderator
Posts: 18,807
Thanks: 1,991
Fixes: 256
Registered: ‎11-01-2008

Re: Re: Internet not working!!!!!!

mod:note
merged some earlier posts which has screwed the order up Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

matt_2k34
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: Possible outage - 12/4

Yep here^
Two lines to same premesis - one line affected but one isnt.
Both lines sync and connect (first one instantly, second one after about 2 minutes)  First line works like a dream. Second line has 0 throughput.
Regards
Matt
Looking at stats theres over 250 calls waiting, so it looks pretty big....

edit: obviously people are frustrated and Calling PN - id recommend holding off as they will clearly know theres a huge issue - and theres not alot PN can do while theyre on the phone to us all grumbling at them Wink
Hopefully theres a service update posted soon...  Roll eyes
anonymousthegee
Dabbler
Posts: 13
Registered: ‎09-03-2013

Re: Internet not working!!!!!!

Same prob here, since 845pm fish. PPP auth failed. #sadface
Razer
Grafter
Posts: 1,398
Thanks: 6
Registered: ‎17-11-2012

Re: Re: Internet not working!!!!!!

Oh. I just posted a thread and then saw this one. I am affected too. Glad to see that I am at least not alone, so I'm sure it will be fixed before long. I'm going to bed then!
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Re: Internet not working!!!!!!

Not working here either...
itian
Grafter
Posts: 37
Registered: ‎25-02-2013

Re: Possible Outage 12/4

Very disappointing from PlusNet............was with Be Internet for 6 years and was solid.................Been with plusnet over a month now and this!!!
Python
Newbie
Posts: 1
Registered: ‎12-04-2013

Re: Possible Outage 12/4

Same here.  Went down at about 8.45.  Rebooted router once and was just about to call Support when I tried one more reboot and back up and running. 
Ironically, I had just been thinking how stable my service had been since joining PlusNet 2 months ago!
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Possible Outage 12/4

Back up here now...