Possible Line Fault?
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- Re: Possible Line Fault?
Possible Line Fault?
08-05-2015 10:45 AM
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I was getting speeds between 5-7mbps until Sat 25th April when things went downhill. Initially we suffered loss of internet, when we regained connection the speeds dropped between 0.25-3mbps (erratic), the telephone line sounded noisy. I seem to be suffering numerous dropped connections. I have completed the trouble-shooters, replaced the filter, corded phone in test socket, but unable to test the router as I don’t have a spare. The line test and BT test came back with no faults so a line fault ticket was raised on 29th April, not heard anything back yet.
Currently running at 0.24mbs download and 0.76mbs upload.
Is it my line that is causing the problem or am I missing something?
Last time BT had to fix my line fault it took them 2 weeks.
Re: Possible Line Fault?
08-05-2015 11:04 AM
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Re: Possible Line Fault?
09-05-2015 1:39 AM
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Re: Possible Line Fault?
09-05-2015 9:53 AM
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Download speed today has dropped to 0.15mbs.
According to my router log it looks like my connection was dropped numerous times during the early hours this morning.
Re: Possible Line Fault?
09-05-2015 11:08 AM
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Re: Possible Line Fault?
09-05-2015 11:27 AM
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The SNR margin on my router status page fluctuates between 10-20dB, is this normal?
Re: Possible Line Fault?
11-05-2015 9:42 AM
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I now have a quiet line, no noise what so ever. Apart from me messing with the router connections I have not lost connection through error since Sunday morning.
I am still running dreadfully slow, 0.17mbs down and 0.74mbs up.
Do I have to wait for BT to recognise that my line is now stable????
Is there anything else I can do????
Re: Possible Line Fault?
11-05-2015 11:02 AM
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What exactly did you do to the line?
Have you tried the test socket ? What sync are you receiving ?
Could you do a quite line test, you dial 17070
Thank you
Re: Possible Line Fault?
11-05-2015 11:52 AM
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Noise is back even with a corded phone in the test socket but it is very intermittent and no where near as bad as before.
Not sure what you mean by sync rate, figures from router
Down Stream
current rate 284
Max rate 2740
SNR Margin 20.9
Line attenuation 38.4
Re: Possible Line Fault?
11-05-2015 5:04 PM
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We can remove this for you, but I need to be certain that everything else has been resolved first, or it will just go straight back down again (and we'll need to wait a week and a half before we can do the same reset again).
The main test would be the router into the test socket, and let me test the line again. Currently, your SNR margin is 19db. I want to see if this reduced to 6db (a reasonable level) before we reset.
Re: Possible Line Fault?
11-05-2015 10:28 PM
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.
Came home from work and the line was as noisy as ever, crackling and sounded like static on the line.
Unplugged everything and plugged the phone only in the test socket, clear line no noise. Plugged everything back in and the line is still clear of crackling and static. No doubt that it will come back as before.
I don't want to report as a fault in case the engineer can't identify a fault and then charges me.
UPDATED 12/5/15 9am
Last night left everything connected via the test socket (filter, phone & router), this morning the line is still clear of noise and have suffered no drops of connection.
Will leave like this and see what happens.
SNR Margin still high at 20.2db.
Any ideas anybody?
Re: Possible Line Fault?
12-05-2015 9:58 AM
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Quote Unplugged everything and plugged the phone only in the test socket, clear line no noise. Plugged everything back in and the line is still clear of crackling and static. No doubt that it will come back as before.
When/if the noise comes back, don't unplug everything. Unplug one device at a time and then listen for the crackling, keep going until you've identified which device/filter is causing it.
Re: Possible Line Fault?
12-05-2015 10:21 AM
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Unplugged the router, still noisy.
Removed filter plugged, phone directly into test socket, still noisy.
Plugged every thing back in so I could get online to post, line very intermittently noisy.
Re: Possible Line Fault?
12-05-2015 10:29 AM
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Quote Removed filter plugged, phone directly into test socket, still noisy.
Interesting. Let me go test the phone line.
Re: Possible Line Fault?
12-05-2015 10:32 AM
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