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Portal problems?

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Portal problems?

Trying to visit the portal, Firefox was telling me
Quote
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

I'm now getting a portal error page:
Quote
We were unable to complete your requested action. This may be the result of a temporary fault.
Please try again in a few minutes.

What's going on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
10 REPLIES 10
pjmarsh
Superuser
Superuser
Posts: 4,030
Thanks: 1,575
Fixes: 20
Registered: ‎06-04-2007

Re: Portal problems?

Working for me from work (Non PN connection).  Was already logged in when I tried.
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Portal problems?

Getting the same message here - have to click on the reqired link a few times before the correct page shows.  (At home on a PN connection @ 1100 am)
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Portal problems?

Still getting the same error.
<!-- I1BsQXdqvZuAu%2FpxdQKJMg%3D%3D --> if that helps.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Simon_M
Grafter
Posts: 685
Registered: ‎05-04-2007

Re: Portal problems?

I had the same problem - in the middle of signing up a new customer over a VNC link to their PC.
Very embarrassing!
Seems ok again now & it didn't frighten her off - order now completed.
pjmarsh
Superuser
Superuser
Posts: 4,030
Thanks: 1,575
Fixes: 20
Registered: ‎06-04-2007

Re: Portal problems?

Worked for me with
<!-- I1BsQXdqvZuRgJTgZW8KdA%3D%3D -->
Then failed with same message on
<!-- I1BsQXdqvZuAu%2FpxdQKJMg%3D%3D -->
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Portal problems?

It's just failed for me on
<!-- I1BsQXdqvZuRgJTgZW8KdA%3D%3D -->
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
zubel
Community Veteran
Posts: 3,793
Thanks: 4
Registered: ‎08-06-2007

Re: Portal problems?

Currently hanging on ...Loading.......
No content in the page
B
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Portal problems?

Hi guys,
We're aware, P1 raised, Service Status on route.
Thanks for the heads up.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Portal problems?

Is it specific servers? Do you want us to post any further server ID's?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Portal problems?

We think it's only 1 or 2 of the servers, I've managed to replicate the same ID's as in this post already.
P1 on the portal
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.