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Portal Not Working?

Dorian182
Dabbler
Posts: 21
Registered: ‎04-08-2009

Portal Not Working?

Everytime I try and log into the members section I get "Invalid username or password. Please try again." Even though I know I am using the correct login details, it has only started doing this over the past few days, does anyone know why this is happening and am I the only one?
27 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Portal Not Working?

Hi Dorian182,
I have just logged into your account ok. Don't forget your password is case sensitive. You could always try clearing your cookies and cache.
Jojo Smiley
calvinvsmith
Dabbler
Posts: 18
Registered: ‎29-06-2010

Re: Portal Not Working?

Hi,
I've been having the same problem but cleared it when I deleted all the cookies with plusnet in the name, there were three in total.
calvinvsmith
Dabbler
Posts: 18
Registered: ‎29-06-2010

Re: Portal Not Working?

I take back what I just said. That worked for a one time login and the next time I tried it came back with the 'invalid username or password' error
Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: Portal Not Working?

No problem with logging in here.
jackpr
Grafter
Posts: 33
Registered: ‎19-03-2010

Re: Portal Not Working?

Same problem here to.
rslsys
Grafter
Posts: 215
Registered: ‎16-08-2007

Re: Portal Not Working?

Called this in at about 15:30. I was told it only affects IE8 and they were "working on it".
Since then I have remoted into a client's site who use Zen as their ISP and I can connect to my account from there via IE8.
Installed Chrome here and still get the same login refusal as I get with IE8.
Cheers
Keith
t0mt0m
Dabbler
Posts: 16
Registered: ‎28-06-2010

Re: Portal Not Working?

I have same issue with Firefox
Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: Portal Not Working?

I'm on IE8 and still have no problem logging on to the portal.
mhaffy
Dabbler
Posts: 23
Registered: ‎26-02-2010

Re: Portal Not Working?

I am experiencing same problem when trying to login to member centre via firefox.
Keep getting invalid username/password but i know i am typing in correctly!
Went on to my wifes pc, running internet explorer and logged on first time!
Have checked cookies on, cleared cookies cache but still no luck.
Also managed to login on my office laptop (IE) earlier today.
Just seems to be affecting firefox browser.
Is it a problem at plusnet end?
mhaffy
Dabbler
Posts: 23
Registered: ‎26-02-2010

Re: Portal Not Working?

Have just tried again via firefox and logget in now!
Bizarre....
AMX
Grafter
Posts: 41
Registered: ‎07-07-2010

Re: Portal Not Working?

Had the same problem 6/7/10 using Chrome but ok with IE8. Problem now seems to be cleared.
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Portal Not Working?

Seen similar reports over on Usenet and in a few tickets/calls to the support centre yesterday.
Not been able to replicate any of the problems though and we've not identified anything untoward with the portal servers as yet.
Would appreciate hearing from customers still having problems after clearing their browser cookies/cache (be them intermittent or otherwise).
Also, if you are experiencing the problem then can you try browsing to here immediately afterwards and let us know what portal server you're hitting?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

calvinvsmith
Dabbler
Posts: 18
Registered: ‎29-06-2010

Re: Portal Not Working?

just had the problem, the portal address was portal14.
I'm using Firefox 3.5.9 on Ubuntu 9.10 kernel 2.6.32-22-generic
calvinvsmith
Dabbler
Posts: 18
Registered: ‎29-06-2010

Re: Portal Not Working?

just tried again and it worked but the portal address I got was pih-portal07
This was after a successful login.
Problem I'm left with now is that I can't see/read my open question with support, the error message I get is:
We were unable to complete your requested action. This may be the result of a temporary fault.
Please try again in a few minutes.
I've been having this problem for the last couple of days,(when I've managed to login to the site), and sometimes it goes away and I can read my question and sometimes it persists.