Portal Login
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- Re: Portal Login
Portal Login
30-11-2007 2:55 PM
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Re: Portal Login
30-11-2007 3:15 PM
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Quote It would take seven days for the tag to be removed
It takes 5-7 working days for a cease order to complete
Quote All of a sudden, no e-mail and no portal login so I cannot raise a question.
This shouldn't have happened, I apologise that the account was completely closed rather than downgraded to a PAYG account. I'll see if I can find out what's going on with the problem of you not being able to log in to the portal.
Are your email accounts working correctly now and it's just the portal you can't log in to?
Re: Portal Login
30-11-2007 3:25 PM
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Some of the e-mail accounts are working, but I am not certain if the aliases have been recreated. One mailbox that is not working is Shane. Because of the delay in getting the tag removed, keatingestates have been without Internet access for a week and have been using a single computer to get the e-mail via webmail, so having everything in the catchall account was beneficial, except for the high percentage of spam.
Re: Portal Login
03-12-2007 2:35 PM
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"We would like to inform you that your Help Assistant Question [ 23465368 ] has now been returned to the Customer Support Centre pool. A member of our Support Team will investigate your issue as soon as possible."
It seems to me that no-one has been looking at this and it has just been passed back to support this morning.
Re: Portal Login
03-12-2007 2:45 PM
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This issue is in the development hopper at the moment so is being worked on currently. I'm just getting in touch with the developer who's working on this at present and will post back as soon as I have an update for you.
Re: Portal Login
03-12-2007 3:19 PM
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I've had a word with one of the developers and confirmed that this should go into final testing tomorrow. Sorry about the delay, I'll post a follow up once this has happened.
Re: Portal Login
10-12-2007 1:31 PM
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Re: Portal Login
10-12-2007 5:42 PM
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Ex-Broadband Service Manager
Re: Portal Login
11-12-2007 11:15 AM
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Re: Portal Login
12-12-2007 9:11 AM
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We would like to inform you that your Help Assistant Question [ 23465368 ] has now been returned to the Customer Support Centre pool. A member of our Support Team will investigate your issue as soon as possible.
It seems that this is being passed back and forward between departments. Can someone please sort it out.
Re: Portal Login
12-12-2007 9:59 AM
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I've asked one of our developers to take a look at this for you today.
Re: Portal Login
13-12-2007 9:12 AM
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We would like to inform you that your Help Assistant Question [ 23465368 ] has now been returned to the Customer Support Centre pool. A member of our Support Team will investigate your issue as soon as possible.
Can't someone just take charge of the problem and get it sorted out.
Re: Portal Login
13-12-2007 9:29 AM
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The outstanding problem on this issue is with our development team, believe me if I could have fixed it weeks ago I would have!
Your ticket keeps getting placed on hold for us to check the problem for you and give updates, as you cannot access our problems directly this is often what we do in the CSC to keep you informed.
I asked someone to look at this specifically yesterday, however unfortunately this was not possible (p1 problems will always take precedence over single user issues, no matter how nicely I ask a developer :)).
I'll see if we can get this sorted for you today.
Apologies for the delay.
Re: Portal Login
13-12-2007 11:51 AM
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We will continue to check problem ID 47394 for you and when we have more news we will let you know.
++Internal++check status on PID47394
The next action on your Help Assistant Question is due on Thursday 20th December at 9:00am. This Question will remain open with the Customer Support Centre until this time.Additional information is provided below:
Regards,
CSA Name Removed
That's another week, which will take the total time to 1 month. So much for getting it sorted today.
Moderators Note by Roger (rogerloxton): CSA Name removed as per the Forum Rules
Re: Portal Login
13-12-2007 12:11 PM
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That doesn't mean that it isn't getting looked at today. That's literally the next time the CSC Analysts will check for an update on the problem. they're no Developers either.
As Mand has said, she's pushing for this to be looked into today for you.
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