Poor wifi speed / droppage

[#1]

Ok so we bought Plusnet 12/3/19 and it said we have to wait a 10 day period for the router to "settle" on the first 2 days the WiFi wouldn't turn on at all but after that since now the WiFi has been so slow, it says we should get up to at least 10mbps but we have about 0.8, it's been 12 days and it's still terrible

[#2]

Hi @Cohffee 

Welcome to the forums. 

Could you possible PM m your username? I'm unable to locate your account via your Forum info i'm afraid. 

In the meantime, can you have a look through our troubleshooting steps here

If you are only noticing this issue over Wireless connections, then it's also worth you taking a look at our Wireless Diagnostic steps here 

Kind Regards, 

MoR