Poor upload speed
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- Re: Poor upload speed
Poor upload speed
17-09-2017 9:00 PM
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I had a forced migration to ADSL after a home move as there are no spaces at the cabinet
The modem syncs at 15.6/0.46 the download speed is pretty good at 13.5 mb but the upload is so bad I can't really use the connection to work from home. I really miss the 8 mbps upload and this really is bugging me.
Have been on the phone to customer service to remove the upload speed cap and I have been told the system did not easily accept the change. Afterwards it syncs to 0.46 instead of 448 kbps that seems rather strange considering the download is pretty good.
I wonder if there is anything wrong with the line and if the cap is somehow still there. I have an NTE5 faceplate and the quality of the line appears very good
Maybe a moderator can clarify why the upload is so bad. I really need a bit more upload speed to be able to work from home. I don't recall such pathetic upload speeds since I was on ADSL 14 years ago
1. Best Effort Test: -provides background information.
Download Speed | |
13.3 Mbps |
0 Mbps | 21 Mbps Max Achievable Speed |
Download speedachieved during the test was - 13.3 Mbps For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps. IP Profile for your line is - 13.87 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
0.37 Mbps |
0 Mbps | 0.45 Mbps Max Achievable Speed |
Upload speed achieved during the test was - 0.37Mbps Additional Information: Upstream Rate IP profile on your line is - 0.45 Mbps |
Re: Poor upload speed
17-09-2017 9:24 PM
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FYI - .448kbps is as near as is 0.46Mbps, you just need a PN Help Team staffer to see if your upload is capped at 448kbps, I can't comment, so don't quote me here, but it looks like you may be capped - with a DL profile like that, it SHOULD be possible to acheive n upload closer to 0.8Mbps.
Re: Poor upload speed
18-09-2017 7:37 AM
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It does seem rather strange
I have already been on the phone once it would be good to have some explanations on why the upload is so bad
Re: Poor upload speed
18-09-2017 7:49 AM - edited 18-09-2017 7:53 AM
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Your upload speed looks like it is still capped, To confirm it what is your upstream sync speed and SNRM from your modem stats? It seems whatever support tried to do has not worked. Ask them to have another go.
Re: Poor upload speed
18-09-2017 10:49 AM
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Re: Poor upload speed
19-09-2017 2:44 PM
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Looks like this is all sorted now, syncing at 1.2Mb/s
Re: Poor upload speed
22-09-2017 4:08 PM
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Yes 13.70/1.10 Mbps throughput am very happy now!
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