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Poor upload and download speed.

marianuk
Grafter
Posts: 27
Registered: ‎19-12-2013

Poor upload and download speed.

Joined Plusnet from 02 a couple of months ago and the download speed has dropped from 6.6 MB/s to about 2.5 MB/s in the last couple of days. Tried fixes with cables, filters. etc but nothing works.
Also could you lift the cap on my upload speed as well as it's very poor, thanks.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Poor upload and download speed.

Hi there,
I've just placed an order to uncap the upstream on Monday for you.
I've run some checks and diagnostics for the downstream and can't see an obvious issue I'm afraid. If that continues to be an issue I'd advise raising a fault online at http://faults.plus.net
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: Poor upload and download speed.

How are the checking your download speed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
marianuk
Grafter
Posts: 27
Registered: ‎19-12-2013

Re: Poor upload and download speed.

Using speedtest.net and this http://speedtest.btwholesale.com/ amongst others.  All showing 2.44 MB/s down, about 0.31MB/s up.
Thanks to Adam for addressing upload speed cap, hope to see an improvement from Monday.
dick:quote