Poor speeds - longstanding problem
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Re: Poor speeds - longstanding problem
07-02-2009 3:00 PM
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It is not going to be possible to run a cat5 to MS1 on a permanent basis. If the internal wiring is such a great issue, then I will have to consider having the main line to the house moved so it comes in to the study, and use the existing wiring off the back of that to feed the phones. I know that would be expensive, but I have little choice especially when it comes to wiring in the hallway.
Re: Poor speeds - longstanding problem
07-02-2009 3:16 PM
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Wouldn't this solve your problem?
(the ADSL cabling needs to be twisted pair, CW1308 at least, ideally SSTP)
Re: Poor speeds - longstanding problem
07-02-2009 3:24 PM
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I just tried to reset the router but the line rates are just the same.
Line mode G.dmt Line state Show Time
Latency Type Interleave Line Up Time 00:00:01:07
Line Coding Trellis On Line Up Count 2
Statistics Downstream Upstream
Line Rate 384 Kbps 448 Kbps
Noise Margin 11.3 dB 12.0 dB
Line Attenuation 29.0 dB 19.5 dB
Output Power 15.4 dBm 12.5 dBm
What's going on???
Could this be a router problem?
Re: Poor speeds - longstanding problem
07-02-2009 3:54 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Poor speeds - longstanding problem
09-02-2009 12:22 AM
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well done for your post and pics on the wiring, that certainly helped. The guys have got you pretty much sorted out.
There is no need to give up on that internal wiring, remember one of your initial BT Speedtest results was from MS2 with a sync speed of 7616. Just to confirm you should have disconnected both the orange & the white/orange wires at MS1 and MS2 leaving only the blue & white/blue wires connected as pointed out by Santiago. There is no need to worry about disconnecting those orange ones at the connection boxes.
Frankly you were lucky, only by the use of filters, that any phones worked/rang, as the connection of those orange wires to the terminals they were on, on the MS2 plate, would have resulted in the main bell capacitor in MS1 being shorted out! At least the dodgy electrician managed to keep a genuine BT Master socket at MS1, so you won't get into any trouble with BT.
There is the possibilty that the filter you were using when you were testing at MS1 in the Test socket is faulty, if it was the same one you normally use at MS2. If it was a different one, then it could be the router as has been suggested, so trying a known good one will eliminate or prove that.
Once you have the router issue resolved, you can try some more tests. Personally, I'm not so sure I like the look of the quality of the 'Filtered Socket' FS - does it have any identifying marks or brand names?
If it can't be establish to be a high quality plate meeting BT spec.sin 346 v2.2 or higher, then I think I would replace it - with either - a standard secondary socket and a plug-in high quality filter, or preferably - a high quality filtered extension plate as supplied by 'adsl nation' or 'clarity' because you are using a DECT phone as well as an answer phone. (Personally I would also replace MS2 with a high quality ADSL filtered extension plate, but wait and see what results you get once the fault is resolved).
Let us know how you get on with the filter and router checks.
Re: Poor speeds - longstanding problem
09-02-2009 6:27 PM
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I have invested in a new router which seems much happier. One thing of note was that when reinstalling the faceplates after taking the pictures, one of the wires in the line leading into the house broke close to its connection with MT1 so I reconnected that (possible cause of intermittent fault - don't tell BT)
I now seem to have a stable connection with constant connection rates. The line profile is 7150 kb/s, but IP throughput is still only 222kb/s.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 222 kbps
Router stats...
ADSL WPS Enabled
Type Interleave
Status No Defect Features
Downstream Upstream
Data Rate(Kbps) 8128 448
Noise margin (dB) 10.0 22.0
Output power (dBm) 12.0 19.8
Attenuation (dB) 36.0 19.5
Don't get me wrong, downloading is still much faster but I can't help feeling I'm still missing something here.
Re: Poor speeds - longstanding problem
09-02-2009 6:31 PM
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Re: Poor speeds - longstanding problem
09-02-2009 8:25 PM
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Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
7150
Re: Poor speeds - longstanding problem
09-02-2009 8:34 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Poor speeds - longstanding problem
09-02-2009 10:04 PM
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(which I haven't managed to do) but just to sure I reconnected just now, and re-ran the speedtest - bad throughput speeds again
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 39 kbps
This test also "not conclusive"
Can't seem to get test 2 to work though.
Re: Poor speeds - longstanding problem
09-02-2009 10:13 PM
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If you haven't got a fault ticket open you need to start a speed fault ticket and report back. You will need to have done 3 BT speed tests as part of the process but you are well on the way to that.
I will flag this up in the reported posts section as an aide memoir.
Re: Poor speeds - longstanding problem
10-02-2009 8:36 AM
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I will update the post in due course
Re: Poor speeds - longstanding problem
10-02-2009 8:53 AM
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Will let you all know how I get on.
Thanks again for all your support and help - very much appreciated
Re: Poor speeds - longstanding problem
10-02-2009 10:03 AM
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Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 5076 kbps
Never had such a fast connection. Newmillscomp problems making me wary of getting my hopes up for consistency though.
Re: Poor speeds - longstanding problem
10-02-2009 10:08 AM
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Keep an eye on things for me please, and let me know if it does continue to fluctuate.
I'll be especially interested of any BT speedtests showing below 400Kbps.
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