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Poor speeds and getting worse

peterb99
Grafter
Posts: 53
Registered: 23-11-2012

Poor speeds and getting worse

Hi all,
When I signed up with plusnet I was told I would get 53.9meg download and 15.7meg upload +/- 1meg
However, when installed I only got 37meg download and 7 meg upload.  Slowly over the last couple of months its got worse and now I get 33 download and a paltry 4.96meg upload. This is less than a third of the upload speed and 20meg less than the download speed I should get.
Its very annoying and I do feel a bit cheated - I could appreciate if it was a little bit slower but not such a lot.
I connect via a direct network cable and I have tried bypassing the router and going straight to my PC with a PPPoE connection but the speed is the same.
I've run the BT test and this shows 33.87 max acheviable for download and 20 meg max achievable for upload.
3 REPLIES
Moderator
Moderator
Posts: 26,008
Thanks: 1,245
Fixes: 51
Registered: 14-04-2007

Re: Poor speeds and getting worse

A DC Team member could check you are provisioned on the correct product tomorrow.

Customer and Forum Moderator.

Br0wn
Dabbler
Posts: 16
Registered: 16-05-2013

Re: Poor speeds and getting worse

sounds like they might be traffic shaping you peter.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Poor speeds and getting worse

Hi peterb99,
I've checked over your connection and your line is provisioned on the 80/20 product. I can see that you sync speeds are currently below your estimate.
I'd suggest raising a fault via http://faults.plus.net so we can investigate this.
If you need any assistance with this please let me know.