Poor speeds and cut outs

[#1]

My fibre connection is problematic lately,my minimum estimated speed is 42 but the best i can get is about 38 and thats on a good day.Myself and my kids are experiencing problems with the connection cutting out and speeds just dropping to snail pace,there was BT guys doing work on our road recently but unfortunately i cannot get full fibre yet according to the checker

[#2]

I just txt my number to the fault checker on plusnets website and it says it cannot find an account for my phone number?

[#3]

@slinkywonka10 

Is your mobile number registered against your account? If you log into your Broadband account you can check or add it then try again.

[#4]

Yes both mobile and landline number are correct.

[#5]

Is there anyone on here who can check my line for me?

[#6]

@slinkywonka10 - Sadly there is something wrong with your connection and every time I run a test I get an error. We could do with reporting the issue to BTW to investigate. You never know, could have something to do with the speed issues. Before I do that I could do with seeing a picture of your setup, just the front and back of the router and phone socket to make sure we're likely dealing with Openreach issue and nothing internally. 

Can you also run a speed test using ethernet and not WIFI please? Thanks

[#7]

My phone line is completely dead,when I try and ring my landline number it says it's not valid
My internet is still working though?

[#8]

My speed test was 33.4

[#9]

My router page shows max downstream is 34, that is 10 below my minimum guaranteed speed.My landline in regards to phone has been removed it seems?

[#10]

@slinkywonka10 -With SOGEA, you don't have a landline service anymore. Are you able to send over those pictures?

[#11]

I don't know how to add pictures? My routers not a Plusnet one I'm using a tp link modem router,have used it the whole time I have been with Plusnet and it's been great.

But now my speed is always around 30,when I first moved here 7 years ago I got 60

[#12]

Have added pics to my profile and made them public

[#13]

Cheers, seen them. I'd unplug the phone from the socket as this isn't needed anymore although I can't see that causing the issue with speed. I can't tell you much about your connection stats I'm getting this error message.

"Internal test system processing error. On first error please check and then resubmit test request, on subsequent errors please contact the SMC"

Because of that, I've raised a fault and you can the history here @ https://www.plus.net/wizard/?p=view_question&id=645294203 .

You get an update in then next few days.

[#14]

@slinkywonka10 

When you reply to a post you have two options to include images.

The first is to post "in-line" - above the text box is this icon Click on this and then navigate to the image you want to share.

The second option is to attach an image - click on the paper clip below the text window.

Brian

[#15]

I am on my mobile and have none of those options