Poor service and cannot contact customer services
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Poor service and cannot contact customer services
10-12-2017 1:21 PM - edited 10-12-2017 1:22 PM
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I don’t even suspect you’ll bother to respond to this post either!?!
This company used to be brilliant but in the past 2/3 months the customer service and broadband is rubbish! See recorded speeds below! Only running at about 10% of what it should be!
Re: Poor service and cannot contact customer services
10-12-2017 3:37 PM
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Plusnet staff do come on this forum and those who do genuinely do their utmost to resolve problems. There are also fellow customers who will respond and try to help. However for such assistance to be of use it is necessary to describe the problem and what testing has been done to date. Throwing dollies out of prams might make posters feel better but will not help to get issues resolved.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Poor service and cannot contact customer services
12-12-2017 2:07 PM
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Hi there. I'm sorry to hear you're experiencing speed problems.
Whilst testing your broadband service isn't showing any issues.
Description | GEA service test completed and no fault found . |
Sync Status | In Sync |
Downstream Speed | 79.9 Mbps |
Upstream Speed | 17.3 Mbps |
The test is pointing towards a potential line fault.
Voice Line Test Result | Voice fault suspected - contact Voice CP to progress copper issue |
So I've run a line test and it's detected an Unbalanced Cable. It's looking like this is an issue external to your property, so I'm raising that to our suppliers to further investigate.
Our faults team will be in touch via the ticket linked below when we've got more info.
https://www.plus.net/wizard/?p=view_question&id=164045166
I hope this helps. -Anoush
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