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Poor line revisited

orbrey
Plusnet Alumni (retired)
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Registered: ‎18-07-2007

Re: Poor line revisited

I believe it's just an exchange visit, Chris would have been in touch to arrange access to your premises if it was needed Smiley
Mav
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Re: Poor line revisited

I received a call from the BT engineer this morning.
According to him there is no fault to be found at the exchange. He said he checked all cards, links, connections and everything else he could and nothing wrong.
When I explained the issues he said he will forward the issue to the Broadband faults section for further investigation and put his report in detailing this.
I did have two dropouts around the time the engineer was at the exchange and he confirmed that was due to his checking things out.

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adamwalker
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Poor line revisited

Thanks for the update Mav.
The notes show us that they've identified a fault on the "D" side cabling (distribution point side, rather than exchange side) and that further work is needed so either myself or Chis will let you know if we hear any more from our side.
Adam
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 Adam Walker
 Plusnet Help Team
Mav
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Re: Poor line revisited

I guess he must have done more checking? Or is this a report from the BB fault people?
Out of interest what is the "D" side cabling?
Thanks Adam

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adamwalker
Plusnet Help Team
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Re: Poor line revisited

D side is the "distribution" side of the network, i.e cabling  between the exchange and the cabinets.
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 Adam Walker
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Mav
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Re: Poor line revisited

Thanks for the quick response Adam. Much appreciated Smiley

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Mav
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Re: Poor line revisited

Further update...
BT phone engineer arrived around 40 minutes ago. Rather surprised as was expecting a broadband engineer after the chat I had with yesterday's engineer. He ran the usual tests and couldn't find any faults.
So, back to square one Sad

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adamwalker
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Re: Poor line revisited

Sorry to hear that's still an issue Mav,
I've just passed the fault report back to BT for you advising that's still an issue.
Adam
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 Adam Walker
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Mav
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Re: Poor line revisited

Thanks Adam.
It seems at the moment the dropouts aren't as frequent as they were for the last few weeks but they are still there.

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chrispurvey
Plusnet Alumni (retired)
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Re: Poor line revisited

Hi Mav.
I've checked over your connection and things now seem a little better. I'd suggest monitoring your connection over the weekend and depending on how it is we'll go from there?
Chris
Mav
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Re: Poor line revisited

This is what seems to happen on a regular basis:
I get quite a few drop-outs but nothing too serious... but each time it connects randomly between ITU-T G.992.5 and ITU-T G.992.3 with the ATT changing from 48 to 43/44 respectively.
Then I get a short period of very frequent drop-outs where phone engineer investigations show nothing untowards.
Real-world experiences show that the line is flaky at the best of times with speeds up/down regularly and frequent occurrences of buffering even on very low streaming (480x360 probably 12 -15 fps).
Just wondering what happened about getting a BT BB engineer out as was suggested and promised by the BTO engineer that phoned me earlier this week (20th)?
Meanwhile I will continue to monitor the line as I have been doing over the last week or so.
Edit: Just to confirm that this has happened with three routers, BT Homehub 2, Technicolour 582n and Netgear DG834G

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chrispurvey
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Re: Poor line revisited

Hi Mav,
I've pushed this fault back to our suppliers this morning and I'll have an update later this afternoon.
Mav
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Re: Poor line revisited

Thanks chris.
Just to let you know already had two disconnects this morning (10:16 and 10:23 appx).
Edit: Just noticed that the NM has shot up to 6.

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chrispurvey
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Re: Poor line revisited

Hi Mav,
It looks like the drop-outs were from testing, a few more changes have been made to your line. Can you let me know how it is over the next day or so and if there's no improvement It will be an engineer visit needed.
Mav
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Re: Poor line revisited

Thanks chris.
Been out all day but no dropouts as far as I can see.
Also, the NM is still at 6 (well, 5.9 as reported by RouterStats).
Will keep an eye on things.

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still