Poor connection and frequent disconnections
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Poor connection and frequent disconnections
Poor connection and frequent disconnections
02-02-2020 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I opened a support ticket almost a month ago, but it has (to my knowledge...) not been answered. From what I can tell, posting here tends to get results
My connection quality has been very low for quite a while now; the speed varies but the biggest problem is that the connection will completely drop multiple times a day, requiring a router restart (something that the troubleshooter did pick up). I am confident that everything is set up correctly. I recently changed the microfilter to no avail.
We are using our own router - a TP-LINK TD-W9970; this was purchased to attempt to fix the issue, i.e. the problem persists despite a change of router.
Any help would be appreciated.
Thanks
Re: Poor connection and frequent disconnections
03-02-2020 4:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, I've just tested the line and we're not seeing any obvious causes but it would be best if we get this pushed on to Openreach for further investigation for you. It looks like you began reporting a fault online but not all of the steps were completed. Could you go go http://.faults.plus.net to complete the troubleshooting steps before dropping us a reply back here please? - Adam
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Poor connection and frequent disconnections