Poor broadband speed over past 2 days
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Poor broadband speed over past 2 days
18-11-2010 10:31 PM
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I have noticed poor broadband speed over the past 2 days - i have restarted my router a couple of times, but no change.
Nothing has changed in my house
Currently getting
Router stats:
ADSL Link Downstream Upstream
Connection Speed 5409 kbps 446 kbps
Line Attenuation 31.5 db 14.6 db
Noise Margin 14.8 db 23.1 db
Any ideas?
Re: Poor broadband speed over past 2 days
18-11-2010 10:42 PM
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Re: Poor broadband speed over past 2 days
18-11-2010 10:48 PM
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Telephone number:
01909 xxxxxxx
Phone exchange:
WORKSOP
Estimated line speed:
7 - Checked on 2010-05-25 23:41:25
Current line speed:
4500
Re: Poor broadband speed over past 2 days
18-11-2010 11:18 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Poor broadband speed over past 2 days
19-11-2010 10:19 AM
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for this week;
Paid-for usage: Free usage: Total usage:
338.86MB 75.81MB 414.67MB
and;
5.31GB for the month
I am on the 'up to 60gb' contract
Re: Poor broadband speed over past 2 days
19-11-2010 10:24 AM
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did you hit the usage limit last month as it may not have reset
can you run the BT speedtest and report the result
Re: Poor broadband speed over past 2 days
19-11-2010 10:43 AM
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Billing Period Paid-for usage Free usage Total usage
26 Sep - 26 Oct 10.76GB 48.12GB 58.88GB
26 Aug - 26 Sep 8.76GB 9.53GB 18.29GB
26 Jul - 26 Aug 18.05GB 10.17GB 28.22GB
so I haven't been over the 60gb limit (unless it didn't reset at the end of October)
I can't run the speed test as I am at work - will post it up this evening
Re: Poor broadband speed over past 2 days
19-11-2010 6:27 PM
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I've just ran some line tests. There are errors on the line and I really think the performance should be better than it is. Visit our troubleshooting guide where you can raise a fault if the tips don't help.
Jojo
Re: Poor broadband speed over past 2 days
19-11-2010 10:50 PM
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For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :5612 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 20.4:20.73:58.86 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
following this test I then logged in to my router and changed the connection details to speedtest@speedtest_domain and then clicked 'go' - however, it opened a new window and said 'test failed' (or words to that effect)
I then put my usual login details back in, but it wouldn't connect so I then rebooted my router - which did then connect
i have just run another speed test which shows;
Re: Poor broadband speed over past 2 days
19-11-2010 11:07 PM
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Re: Poor broadband speed over past 2 days
19-11-2010 11:18 PM
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i don't know what's gone on but thats a massive increase from what I have been getting - all I did was enter the BT test login details, run the BT speedtest (which didn't really complete) - then put my own details back in and reboot the router and now its up to 4mb.
I have just raised a ticket too...
I'll check again in the morning - i have had enough for tonight
Re: Poor broadband speed over past 2 days
22-11-2010 9:58 PM
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tonight, i have done a factory reset of my router (Netgear DG834N) as i was also having issues of it occasionally not finding pages but then a swift F5 and then it would find the page
we shall see...
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