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Poor Speeds on Fibre
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Poor Speeds on Fibre
11-03-2014 11:12 PM
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The past couple of days I have been experiencing speeds far below what I should be getting on a Fibre connection.
The BT wholesale speed test lists my Download as 4.75 Mbps, my upload as 15.69 Mbps and my ping as 27.00 ms. The Plusnet website lists my line speed as 5 Mb.
This is completely unacceptable, I would like to know what is going on and how this can be fixed.
The BT wholesale speed test lists my Download as 4.75 Mbps, my upload as 15.69 Mbps and my ping as 27.00 ms. The Plusnet website lists my line speed as 5 Mb.
This is completely unacceptable, I would like to know what is going on and how this can be fixed.
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Re: Poor Speeds on Fibre
12-03-2014 9:38 AM
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Hi Kathcbell,
I'm sorry to hear of the speed issues you're having at the moment. I've made some changes to your speed profile on our systems. If you could restart your router, you should start to see a much improved performance.
I'm sorry to hear of the speed issues you're having at the moment. I've made some changes to your speed profile on our systems. If you could restart your router, you should start to see a much improved performance.
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Re: Poor Speeds on Fibre
12-03-2014 11:40 AM
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Speeds have returned to normal, thank you.
Kath.
Kath.
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