cancel
Showing results for 
Search instead for 
Did you mean: 

Poor Speeds on Fibre

Kathcbell
Newbie
Posts: 2
Registered: 11-03-2014

Poor Speeds on Fibre

The past couple of days I have been experiencing speeds far below what I should be getting on a Fibre connection.
The BT wholesale speed test lists my Download as 4.75 Mbps, my upload as 15.69 Mbps and my ping as 27.00 ms. The Plusnet website lists my line speed as 5 Mb.

This is completely unacceptable, I would like to know what is going on and how this can be fixed.
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Poor Speeds on Fibre

Hi Kathcbell,
I'm sorry to hear of the speed issues you're having at the moment. I've made some changes to your speed profile on our systems. If you could restart your router, you should start to see a much improved performance.
Chris Pettitt
Cloud Environments Engineer
Kathcbell
Newbie
Posts: 2
Registered: 11-03-2014

Re: Poor Speeds on Fibre

Speeds have returned to normal, thank you.
Kath.