Poor Speed FTTC /IP Profile reset needed.
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Poor Speed FTTC /IP Profile reset needed.
11-02-2014 10:46 PM
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This was plusnets response via ticket.
Thank you for your patience.
I have run sufficient testing on your line and can see that all parameters look to be running correctly.
Firstly I can see the line has remained stable for the last week so this is encouraging. Secondly in terms of the speeds I can see that the synchronisation rate is normal for the length of your line. Your line is expected to achieve up to 63MB on the downstream and I can see it is currently running well within limits of this level with the speedtest showing 54MB on a 63MB profile.
Re: Poor Speed FTTC /IP Profile reset needed.
11-02-2014 11:53 PM
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Re: Poor Speed FTTC /IP Profile reset needed.
11-02-2014 11:55 PM
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Re: Poor Speed FTTC /IP Profile reset needed.
12-02-2014 10:38 AM
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@quitescary - As per my response to another thread you've commented on, your Fault Ticket will be replied to shortly.
Re: Poor Speed FTTC /IP Profile reset needed.
13-02-2014 1:52 PM
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Please put in a request for the IP&DLM Profiles to be reset!
Speed Test at 13-44 today.
Re: Poor Speed FTTC /IP Profile reset needed.
13-02-2014 4:48 PM
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Re: Poor Speed FTTC /IP Profile reset needed.
13-02-2014 4:53 PM
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Re: Poor Speed FTTC /IP Profile reset needed.
13-02-2014 4:57 PM
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Re: Poor Speed FTTC /IP Profile reset needed.
14-02-2014 9:31 AM
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I can see you've got an engineer booked in and scheduled to attend on Monday, so fingers crossed for resolution.
I appreciate the call wait times are high at the moment, we're continuing to try and get these down, but unfortunately, it's not something that can be done instantaneously.
Re: Poor Speed FTTC /IP Profile reset needed.
17-02-2014 12:25 PM
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Re: Poor Speed FTTC /IP Profile reset needed.
17-02-2014 1:38 PM
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Re: Poor Speed FTTC /IP Profile reset needed.
17-02-2014 1:52 PM
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Re: Poor Speed FTTC /IP Profile reset needed.
17-02-2014 1:54 PM
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Re: Poor Speed FTTC /IP Profile reset needed.
17-02-2014 3:37 PM
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1. Best Effort Test: -provides background information.
Download Speed
54.5 Mbps
0 Mbps 68.19 Mbps
Max Achievable Speed
Download speedachieved during the test was - 54.5 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-68.19 Mbps .
Additional Information:
IP Profile for your line is - 68.19 Mbps
2. Upstream Test: -provides background information.
Upload Speed
13.46 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 13.46Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Re: Poor Speed FTTC /IP Profile reset needed.
17-02-2014 4:15 PM
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