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Poor Response time to responding to tickets

VileReynard
Seasoned Pro
Posts: 11,077
Thanks: 278
Fixes: 11
Registered: ‎01-09-2007

Poor Response time to responding to tickets

What is the normal response time to actually reading a ticket?
I raised one about 8 hours ago - but no-one bothered to read it or pass it on to the appropriate dept.
I suppose I shall have to get into telephonic communication later tonight when the queue might be smaller.
It wasn't worth raising the ticket (to sort out a stuck profile) if I have to say it all again verbally.

1 REPLY
markrach
Grafter
Posts: 311
Registered: ‎22-10-2008

Re: Poor Response time to responding to tickets

Agreed , i raised a ticket to remove the extra upload sync , premium max or something didnot get a response so closed the ticked , i also responded to my fault ticket to have my snr reduced to 9 nearly 24 hrs ago and not a peep .. just dont hold your breath never was like this either that or they just cant be asked with me  Huh hehe