Poor Fibre Broadband should enable a switch to Full Fibre at New Customer contract prices.

[#1]

I have no in-contract rises either.

[#2]

@chroma2000 

There appears to be two issues:

1. Failure of current connection to achieve the minimum guaranteed  speed.

This can be resolved by giving formal notice, preferably in the form of a complaint that you wish to invoke this contract condition:

 5.2 If, after following our instructions to improve your broadband speed, your speed is still regularly lower that the "Minimum Guaranteed Speed" we provided to you'll be entitled to end our agreement for the service without paying early termination charges if the fault can't be resolved within at least 30 days. However, we'll not refund you for your use of our service during the period between the date we got you up and running and you ending our agreement.

2. The wish to upgrade to FTTP at the new customer price.

If that is less than you are paying at the moment for a better more reliable service, then as has been intimated, that is something to negotiate after Plusnet have agreed to teminate your current contract due to their failure to provide the MGS.

[#3]

They have identified a line fault so they have booked an engineers visit.

I have discovered they have a sneaky policy that if you make any changes to your phone package add-ons they take the opportunity to 'revise' your expected download speeds, obviously downwards!

I don't recall any advanced warning about that happening, but they deem it a change of contract!

[#4]

@chroma2000 

Deeming a change in your call package as being a change of contract seems like sharp practice to me.

I am glad that I left Plusnet in the summer for pastures new (with no mid term prices rises either)  if that is the sort of behaviour that they now pursue.

[#5]

@chroma2000 @jgb changes to call pland are no a change of contract see the T & C s https://www.plus.net/help/legal/terms/

8.1. If you want to change your call plan or call features you may request this at any time. For call features, the change will normally happen within 24 hours of the request. For call plans, the change will take effect on your next billing date. This won't affect your minimum term of the service. Charges for the new call plan or call features will be payable as set out in the Price Guide. Charges for call plans and call features are paid monthly in advance. As call features can be changed part way through a billing month, your bill following the change will include a pro-rata charge or refund to account for the change made during your previous billing month.

The notifications are just the automated systems informing of the change. Any new speed estimates are just that, 'estimates'. The agreed ones are those issued at the start of the contract.

[#6]

When I took out my original contract it stated Minimum Guaranteed Speed: 53.5Mb. 

When I changed my call plan to remove unlimited calls and change to 300 mobile minutes my 'new' contract then stated Minimum Guaranteed Speed: 40Mb.

Now that I've removed the 300 mobile minutes my 'new' contract states Minimum Guaranteed Speed: 35.7Mb.

[#7]

I was told today by plusnet that changing your phone package amounted to a change in your broadband contract.

[#8]

See @MisterW post above yours - your MGS is that specified at the start of your contract, not any 'estimates' provided with later modifications to your 'add-ons'.

What you were told today is erroneous.

[#9]

My current contract started in September 2023. I can't see anywhere in the terms and conditions where it says they can change the minimum guaranteed speed once the contract has started but I may have missed something of course!

[#10]

@chroma2000  Just believe what other forum members are telling you, the MGS is that stated at the start of your contract. There are plenty of posts on the forum confirming this.

[#11]

In that case the emails they are sending out when you change your phone plans are incorrect and then  telling me today that my MGS was no longer  my original 53.5Mbs was a lie.

[#12]

As I said in post #23, what you were told today was an error -  unfortunately some of the first-line call-handlers are, shall we say, a little under-trained.

[#13]

That doesn't explain why they are sending out emails with an incorrect MGS hoping that you'll have forgotten what your original contractual MGS was.

[#14]

True, it doesn't and it is a little disingenuous, but most people would save their original contract for reference - wouldn't they? - I know I certainly do.

[#15]

@chroma2000 These emails are automated and do not change the original contract MGS so are best ignored. The blame for the MGS changing is purely down to Openreach. See this thread, particularly the final post (msg#14) for the explanation.

Change of MGS