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Poor Broadband Speeds - No Upload Stream?

daibh
Dabbler
Posts: 19
Registered: ‎20-08-2011

Poor Broadband Speeds - No Upload Stream?

After a year of virtually no problems with Plusnet, I'm sad to say I find myself back on the forums with a Web Browsing issue. Download speed appears to be fine, but getting next to nothing on my upload stream, which is making general day to day browsing/Facebook usage virtually impossible.
I don't understand how something so fundamental to the Plusnet user's broadband experience can be faulty and not have been repaired already. I know the upload speed is normally much lower than the DL speed, but seriously, 0.10?
I'm posting two speedtest results and my DSL info in the vain hope that someone more technically minded than I can see what's going on...

6 REPLIES
daibh
Dabbler
Posts: 19
Registered: ‎20-08-2011

Re: Poor Broadband Speeds - No Upload Stream?

Even this post took a ridiculous time to post...
daibh
Dabbler
Posts: 19
Registered: ‎20-08-2011

Re: Poor Broadband Speeds - No Upload Stream?

I've just noticed in another post about someone getting their upstream uncapped. I am on an ADSL2+ line too. Can I request to have mine uncapped? It seems to be the case that my download speed is fine, but my upload speed is slow, and I would like to be able to get upload speeds of 1mb, like the other poster seems to have been able to after being uncapped.
Thanks in advance.
daibh
Dabbler
Posts: 19
Registered: ‎20-08-2011

Re: Poor Broadband Speeds - No Upload Stream?

I've raised a ticket to ask for my upload speed to be uncapped, but if any of the mods can sort it faster, I'd appreciate it.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Poor Broadband Speeds - No Upload Stream?

That isn't your problem
Are you sure that you don't have any P2P running in the background
Can you install Networx and see what it reports for upload in normal browsing
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Poor Broadband Speeds - No Upload Stream?

Hi there,
We've placed an order to uncap your upload and this will complete on Monday. Your connection is currently showing that your upload speed is fine.
It would be good if as Oldjim mentioned you could find out if anything else is affecting this.
Community Veteran
Posts: 5,217
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: Poor Broadband Speeds - No Upload Stream?

What model of router, and are you using a wireless connection to it? There was an issue with poor wireless upload speeds with the 585v8.