Poor Broadband Speed

[#1]

We've had Plusnet broadband about 3 weeks now but I'm disappointed with the speed. Also, when speaking on the phone, we're told by whoever it is we're speaking to that we're very quite and theycan hardly hear us. I'm wondering if there's a fault somewhere?

Estimated line speed:
17Mb (This may vary between 10Mb and 19.5Mb) - Checked on 2016-02-26 12:29:17
Current line speed:
5 Mb

1 - Product name: Plusnet Router
2 - Serial number: N7160211B003069
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 4 days 04:57:08
7 - Data rate: 450/5728
8 - Maximum data rate: 444/6720
9 - Noise margin: 5.4/10.2
10 - Line attenuation: 41.9/68.5
12 - Data sent/received: 859.4M/1.6G
20 - Broadband username: caldersey@plusdsl.net
21 - Wi-Fi network/SSID: Gizmo
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: 90:72:82:37:95:ba
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2

[#2]

It would appear that you have a phone fault which should be reported to your phone supplier if not Plusnet or via this if it is Plusnet http://portal.plus.net/my-account/tools/phone-troubleshooter

[#3]

Thanks for the link. I Ran the checker but it's not finding any problems. I suppose the next step is to I ring Plusnet and sit in their very long queue.

[#4]

if you phone now you should get through almost immediately

http://portal.plus.net/supportpages.html?a=212

[#5]

Reasons for slow broadband speed is below mentioned

- Disturbance in phone line.

- Router is not properly connected to master socket.

Let both these defects to be checked. It will certainly solve your problem.

[#6]

If you're still having issues, reply to the support query here with the information requested and we can get this moving for you.