Plustnet Router & iPhone 5 Wifi
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Plustnet Router & iPhone 5 Wifi
16-06-2014 12:02 PM
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Hopefully this is the right place...otherwise some kind admin please move me to the correct section.
I have had a problem coming up about a month where my Wifi on the iPhone 5 trying to connect to plus net..
The router is out on the landing and in the Living room I get around 2 bars connection, but an unable to do fundamental internet tasks. (Facebook feed refresh, download / upload images on Whatsapp, refresh daily mail). I can receive whatsapp messages, but even that is temperamental. I have ran all of the iPhone tests and recommendations online and reset the internet multiple times. l have toyed with changing the channels, but no noticable difference. Also used inSSIDer to pick an uncommon channel.
I have several other devices connected Nexus, Xbox, laptop which are all fine, also when people are round they can connect and able to download data fine.
I have tested my iPhone internet on other networks, at work and all seem to work normally. Is there any 'known' issue with the channel I should be using, or any other advice?
Another note to point out is that the plusnet broadband range is pretty poor. (2 bed flat, cannot get signal in bedroom which is floor above the router)
Cheers,
Dom
Re: Plustnet Router & iPhone 5 Wifi
16-06-2014 1:13 PM
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Re: Plustnet Router & iPhone 5 Wifi
16-06-2014 2:47 PM
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Re: Plustnet Router & iPhone 5 Wifi
16-06-2014 3:47 PM
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Will try the lease option...have tried it a few times.
Think the router is the first point of call - as it has the separate channels I can put the iPhone onto.
Re: Plustnet Router & iPhone 5 Wifi
16-06-2014 4:03 PM
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Quote from: beachedwhale Also used inSSIDer to pick an uncommon channel.
Another note to point out is that the plusnet broadband range is pretty poor. (2 bed flat, cannot get signal in bedroom which is floor above the router)
Dom,
This could be down to using channel 13 - though valid in Europe some kit has problems with channels 12 & 13. Can you be a bit more detailed in describing your problem please? This will require logging into the router and looking at the connected devices.
I've seen two problem in this arena (1) iDevices can get their WiFi configurations screwed up (2) I have seen the TG582n routers recognise a WiFi connection, allocate an IP address, but that IP address be not picked up by the client. Try the following...
0. EXACTLY what do you see / experience on the iPhone - does it successfully connect / tick the WiFi network entry? What does the more information on the connection show? Is it configured for DHCP?
1. Tell the iPhone to forget the network and then try a reconnection, re-entering the WiFi code - remember that this is case sensitive.
2. Check the router network interface and see if it reports the iPhone as connected - you might need to find the iPhone's MAC address from the relevant settings page (screen).
3. If the router shows the iPhone as connected, but it still does not work, try renewing the lease on the configuration detail page
4. If all of the above fails, try putting a manual address entry in to the phone - try 192.168.1.32 / subnet mask 255.255.255.0 / DNS & Gateway 192.168.1.254
HTH,
Kevin
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Re: Plustnet Router & iPhone 5 Wifi
16-06-2014 7:15 PM
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Phone is connected to Wifi - showing between 2/3 bars. DHCP is showing IP Address, Subnet, Router, DNS, Search Domains
1. Tell the iPhone to forget the network and then try a reconnection, re-entering the WiFi code - remember that this is case sensitive.
Done this many times - doesnt make a difference.
2. Check the router network interface and see if it reports the iPhone as connected - you might need to find the iPhone's MAC address from the relevant settings page (screen).
Said connected device, removed the device and added it again with a new IP address.
3. If the router shows the iPhone as connected, but it still does not work, try renewing the lease on the configuration detail page
No renew lease - renewed on Phone and set the DHCP to always use IP address and infinite Lease Times
4. If all of the above fails, try putting a manual address entry in to the phone - try 192.168.1.32 / subnet mask 255.255.255.0 / DNS & Gateway 192.168.1.254
Not sure how to do this step...
Re: Plustnet Router & iPhone 5 Wifi
16-06-2014 9:36 PM
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Re: Plustnet Router & iPhone 5 Wifi
16-06-2014 9:48 PM
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I assume you've done a router reboot?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plustnet Router & iPhone 5 Wifi
17-06-2014 11:23 PM
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All good so far!
I saw there are several posts about the N66U. Are there any optimum setting I should do or tips and tricks?
Cheers,
Dom
Re: Plustnet Router & iPhone 5 Wifi
18-06-2014 5:56 AM
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Quote Are there any optimum setting I should do or tips and tricks?
There is an N66U users thread running on this forum, you'll maybe have to search through a few pages.
Re: Plustnet Router & iPhone 5 Wifi
18-06-2014 6:12 PM
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