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Plusnet was fine until 2 weeks ago line drops no internet for 30 mins on and off, so slow

sami
Newbie
Posts: 1
Registered: 25-05-2017

Plusnet was fine until 2 weeks ago line drops no internet for 30 mins on and off, so slow

Its driving me crazy ive tried what i can do, ive updated everything on the computer, made sure the drivers are uptodate, took all cables out replugged while i switched off the internet box, plugged back same thing, if i do get internet its so slow, sometimes you cannt see or connect to plus net on wi fi same thing happens! on the bottom of my box it says TG582n cp1312vfv53, speed test 

0.35 Mb

Download speed

0.43Mb upload
422 ms ping time

2 REPLIES
Gel
Seasoned Pro
Posts: 1,584
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: Plusnet was fine until 2 weeks ago line drops no internet for 30 mins on and off, so slow

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Plusnet was fine until 2 weeks ago line drops no internet for 30 mins on and off, so slow

Hi Sami, sorry that you're having problems with the connection. If you've already been through troubleshooting can you report the fault to us at https://faults.plus.net and we'll get this picked up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff