Plusnet support response "speed"
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Plusnet support response "speed"
12-06-2020 4:28 PM
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What are people's experiences with plusnet support? My broadband is working fine but I raised a question about a month ago which has not been resolved. No online chat and good luck trying to get through on the phone. Curious to see what others have found or if it's time to move to another provider.
Re: Plusnet support response "speed"
12-06-2020 4:50 PM
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Why not just post your question here to see if that helps?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Plusnet support response "speed"
12-06-2020 4:52 PM
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Thanks, I asked them to change DNS forwarding for my static IP so not so much of a question but a request.
Re: Plusnet support response "speed"
12-06-2020 4:53 PM - edited 12-06-2020 4:54 PM
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@mrv1 Without going into too much detail, what was your question about? If it wasn't critical - i.e. no internet/phone, you need to be aware that Plusnet, like many other organisations, have been working with a skeleton staff who have prioritise their workload to solve operational matters as a priority.
Hopefully, as lockdown is eased and they can increase the cover, things will eventually sort themselves out - but there is no magic wand they can wave over the outstanding items.
Ooops - @Baldrick1 beat me to it.
Re: Plusnet support response "speed"
12-06-2020 5:29 PM
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@mrv1 Post the question id on here and hopefully one of the PN help team will pick it up.
Posting the ID is safe, no-one else other than staff can see the question
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet support response "speed"
13-06-2020 7:31 PM
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Thanks 201844490
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