I guess that this thread has somewhat timed out, however to answer your question, there can only be one open order on a line. Your decision to request a move to BT Infinity now blocks PlusNet from doing anything on your service for you.
Hope that the Indian call centre works out OK for you - good luck.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
