Plusnet speed lower than BT
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Plusnet speed lower than BT
Plusnet speed lower than BT
09-06-2015 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Normally I wouldn't be too bothered but I was trying some UHD streaming from Amazon/Netflix to see my new UHD TV in action but apparently I need over 15mb/s to do this.
My current ip profile is 13.06 mb/s.
Is there a possibility of having my BB speed a little higher, approaching what I had from BT previously as it's over the same line with the same microfilters etc. or I am on a hiding to nothing here?
Thanks in advance
Re: Plusnet speed lower than BT
10-06-2015 5:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums.
Can you please read the speed issues thread (link below) and gather all of the information requested there. There could be a number of reasons for the lower speeds, the information requested might indicate where the issue is.
Are you talking about synch speed or data speed tests? If the latter, over wifi or wired?
Is there any noise on your phone line? Dial 17070 option 2 using a corded phone plugged into the master socket.
Is the router plugged into the master socket?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet speed lower than BT
14-06-2015 8:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quiet line test works fine, no noise.
I’m referring to the maximum download speed supported on my line since moving to plusnet.
The router is connected into a built in extension panel –exactly the same one used when with BT.
I’ve previously tried the master socket and the test socket under that and it made no difference.
Details:
DSL noise margin: 5.90 dB upstream, 3.00 dB downstream
DSL line rate: 1147 Kbps upstream, 14808 Kbps downstream
IP Profile for your line is - 13.06 Mbps
(For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.)
Current line speed: 13 Mb
Before moving from BT I took some details from the HH4 and the BT download speed was showing as 16.27Mbps
Whilst the speed is obviously ‘within range’ just a bit annoying that my speed is just a little below that which is required for UHD streaming.
Re: Plusnet speed lower than BT
14-06-2015 8:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm not familiar with the HH4 - does it report the line's attenuation? The SNRM is just 3dB which somewhat suggests that the line is not being managed for any issues.
Note that line synch speed has nothing to do with an ISP using WBC products.
Did you get a router form PlusNet? If yes, it might be worth while plugging that in to see what line speed that reports.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet speed lower than BT
14-06-2015 10:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet speed lower than BT
14-06-2015 11:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Link Information:
Uptime: 0 days, 0:12:38
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,135 / 14,607
Data Transferred (Sent/Received) [kB/kB]: 494.59 / 206.15
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 12.8 / 32.0
SN Margin (Up/Down) [dB]: 6.0 / 3.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 19 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 1 / 19
HEC Errors (Up/Down): 0 / 4
Re: Plusnet speed lower than BT
15-06-2015 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear your having issues with your connection. Done some checks on your line and there is a lot of errors on your download which maybe having an impact on your connection. If you follow some of the checks in the link below it might help with your issues.
https://youtu.be/br8Q3S-fOl4
Once you have done them let us know and we can do another check to see if the errors have gotten any better.
Re: Plusnet speed lower than BT
15-06-2015 12:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet speed lower than BT
15-06-2015 6:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How have the checks gone?
EDIT: Cheers ejs - no idea where that typo came from!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet speed lower than BT
15-06-2015 7:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet speed lower than BT
15-06-2015 10:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm using the same HH4 albeit with my plusnet username/password entered. Despite this my plusnet download speed has never been as fast as I previously had with BT.
These are relatively newbuild homes and the 'extension' socket - as put in by developer - I always had HH4 connected to is the same one I always used without problem before.
Anyway:
Do I have dial-tone? Yes
Has quiet line test passed? Yes
Have I checked microfilters? Yes
Is router plugged in to master socket? Yes it is now.
Details as reported by HH4:
DSL noise margin: 5.90 dB upstream, 3.00 dB downstream
DSL line rate: 1135 Kbps upstream, 14776 Kbps downstream
I've previously tried the test socket also a few weeks ago and it made no difference. Not too keen to keep having to reboot router as it causes connection to get that little bit slower most times.
As I said the speed is 'in range' just was hoping it would get the same speeds as Plusnet's parent company.
The HH4 isn't too great at supplying details so maybe a plusnet person can tell me if there are still errors showing. Thanks.
Re: Plusnet speed lower than BT
16-06-2015 8:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet speed lower than BT
16-06-2015 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Exchange: Redcliffe BT Code: SSRED
Location: Telephone Avenue, BS1 4BH
Distance:- Direct: 5707.68 km (really?)
(appx)* By Road: 1.4 km
Is this what you were referring to?
I also put the downstream attenuation of 32db - as reported by the Technicolor router I previously used - into the 'max adsl speed calculator' and it has my 'approximate line length' of 2.3km
thanks.
Re: Plusnet speed lower than BT
16-06-2015 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ive done some more checks on your line and some things havnt changed. Ive made a few adjustments on our suppliers end which may help. If not they can be reversed without issue. Let us know if you are still having problems in 24-48 hours.
Re: Plusnet speed lower than BT
16-06-2015 2:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My download speed is now showing as : 12.39 Mbps
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page