Plusnet speed lower than BT
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Re: Plusnet speed lower than BT
16-06-2015 2:16 PM
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Yes this was one of the changes I made as well as increasing the downstream SNR to 6db from 3db in hope to reduce the errors you are getting and resolve the issues.
The good news is your HEC errors have cleared but the your mean time between errors is still high. I think at this point it would be best to raise a fault and get the line fully investigated. You can raise a fault through the link below:
http://faults.plus.net
Re: Plusnet speed lower than BT
16-06-2015 3:35 PM
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I see that DSL noise margins are now: 10.70 dB upstream, 6.20 dB downstream
Re: Plusnet speed lower than BT
16-06-2015 3:51 PM
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dick:quote
Re: Plusnet speed lower than BT
18-06-2015 3:27 PM
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Re: Plusnet speed lower than BT
18-06-2015 4:01 PM
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Our faults team do try and get back in touch in 24 hours but sometimes it can take up to 72.
If its any longer than this let us know.
Re: Plusnet speed lower than BT
18-06-2015 6:27 PM
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Quote from: Wrighty11 but the your mean time between errors is still high.
I hope you meant either the error rate was still high, or the mean time between errors was low. Mean time between errors being high is, of course, good.
Re: Plusnet speed lower than BT
19-06-2015 12:58 PM
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When im saying high errors i mean that the mean time between errors is low
Re: Plusnet speed lower than BT
19-06-2015 3:26 PM
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Re: Plusnet speed lower than BT
19-06-2015 3:45 PM
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Apologies for the delay. I've had a look and someone should be in touch with you by the end of the day regarding the matter. Even though its passed the 72 hour mark it should be looked into tonight.
Re: Plusnet speed lower than BT
19-06-2015 6:47 PM
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In fact I just had to unplug my router for a few minutes to reroute the power cable to stop me tripping over it and my download SNR has moved to 6.1. Anyway I'm back on Fastpath rather than interleaving.
They have said I should allow at least 72 hours and see if I'm still getting errors.
Re: Plusnet speed lower than BT
22-06-2015 5:32 PM
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Can you take a look at my line and let me know what's happening please as I thought these errors were resolved and I was back on FastPath?
thanks in advance
Re: Plusnet speed lower than BT
23-06-2015 9:32 AM
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Re: Plusnet speed lower than BT
23-06-2015 11:32 AM
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Re: Plusnet speed lower than BT
23-06-2015 11:42 AM
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Jo
Re: Plusnet speed lower than BT
23-06-2015 12:07 PM
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I want to see what speeds I get with PN on my current BB before I decide to go to BT Infinity (which is only a 12 month contract, rather than PN's 18 month commitment)
Thanks.
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