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Plusnet site not available (Wednesday evening)

MrRichThomas
Grafter
Posts: 51
Registered: 17-01-2013

Plusnet site not available (Wednesday evening)

Hi, bit of a weird one this but last night I couldn't access the PlusNet site at all for a good few hours, or my Member centre, or this community site. However all other sites I usually go on (Google, BBC etc) were fine!
Why would this be? I'm a new fibre customer by the way, as of last Thursday.
Thanks
Rich
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Plusnet site not available (Wednesday evening)

If this happens again, can you go to usertools.plus.net/@gateway note down what it says. Then log in to your router, disconnect/reconnect and try again. If you can get to the site go to that link again and note down the gateway.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
MrRichThomas
Grafter
Posts: 51
Registered: 17-01-2013

Re: Plusnet site not available (Wednesday evening)

Ok will do, I'll try it tonight throughout the evening and report back. Cheers.