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Plusnet's service

Posts: 6
Thanks: 1
Registered: ‎24-11-2020

Plusnet's service

I signed up with Plusnet on 26 October. My phone/internet service cut-off from my old supplier on the 9th November. Only now I have been given a connection date, of 3 November, to Plusnet - just wish I had never heard of them. I been on to customer services almost daily to try to sort this out. Any advise as to how to made a formal complaint I will be grateful for.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Plusnet's service

Hi @ BKB,


Thanks for getting in touch and sincere apologies for any delays to your provisioning, I appreciate the disappointment you have expressed.


I've looked into this and have taken ownership of this for you. I'll keep an eye on the orders and will ensure you're regularly updated, please feel free to contact me via the ticket if you have any queries.


Thanks - LF