Plusnet profile nudge request

[#1]

hi,
My Plusnet profile seems to be stuck at 61 mbps for the past 40+ days since the last loss of line sync occurred.
BTW performance tester reports an IP profile of 68.13 mbps.
I thought I read that stopping and starting PPP session might force an update but it clearly does not work, or I was mistaken.
Could someone at PN give my Plusnet profile a nudge upwards so it matches the IP profile ?
Thanks in advance.

[#2]

Hi, just tweaked that for you, sorry it didn't catch up of its own accord.