Plusnet pro change issues
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Plusnet pro change issues
25-01-2011 3:20 PM
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I don't think I have posted this in the right place, so I am sorry if I haven't
Re: Plusnet pro change issues
25-01-2011 3:22 PM
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Welcome to the forum. Yes, you have posted it in the right place. I will take a look for you now and see what I can find out.
Jojo
Re: Plusnet pro change issues
25-01-2011 3:25 PM
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Re: Plusnet pro change issues
25-01-2011 3:33 PM
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You are currently on ADSL1 on 21cn so I'm not sure how you would have had 8-9Mbps, as your maximum sync rate with interleaving is 7616k. However.. the thing is, I could move you onto ADSL2+ which could potentially double your speed. You have a solid line so I reckon you'd be on to a winner. In reply to your original question there wouldn't be any change in speed from unlimited to pro. Your current profile is 6500k so I'm surprised that you're only getting 1Mbps.
Jojo
Re: Plusnet pro change issues
25-01-2011 3:41 PM
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Thanks again
Re: Plusnet pro change issues
25-01-2011 3:56 PM
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Yes, I can do that for you. It probably was an odd speed test result that gave you 9Mbps. We do recommend leaving your router on 24/7 for best stability. I can't remember the last time I switched mine off. I'll let you know once I've placed the order.
Jojo
Re: Plusnet pro change issues
25-01-2011 3:58 PM
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Re: Plusnet pro change issues
25-01-2011 4:02 PM
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Re: Plusnet pro change issues
25-01-2011 5:17 PM
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I'm having some trouble placing the order at the moment. I will update you as soon as I know more.
Jojo
Re: Plusnet pro change issues
25-01-2011 6:04 PM
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Re: Plusnet pro change issues
26-01-2011 9:18 AM
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I'm not sure about what could be causing that issue. Have a look here for some help. I have now submitted the order. This should complete tomorrow.
Jojo
Re: Plusnet pro change issues
28-01-2011 3:52 PM
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But the problem is that my speeds have been really slow since I changed my package to Plusnet Pro usually between 1-2 meg. Before the change I was getting good speeds of between 5-6meg.
My router stats look good and show the change to adsl2+ but my speeds are slow since the product change, I have done all the recommended checks and there is no difference. Thanks again for the quick upgrade but could take another look at my line please and see if there is anything odd. Thanks
The last few disconnections have been because I reset my router
Re: Plusnet pro change issues
28-01-2011 5:08 PM
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Re: Plusnet pro change issues
28-01-2011 11:09 PM
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That's very strange. Have a look here for some advice and let me know how you get on with that.
Jojo
Re: Plusnet pro change issues
28-01-2011 11:13 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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